Anu Raghunathan
Software Professional
Aparna Sarovar, Kanchagachibowli, Lingampalli, Hyderabad
Summary
Dedicated Software professional with keen focus & history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational outcomes
Overview
18
18
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Associate Director, Metrics Intelligence
Novartis Healthcare Private Ltd
Hyderabad
09.2018 - Current
- Product Management of service performance management product
- Building Product roadmap, Feature prioritization with the stakeholders, partner with engineering team in building the product
- Actively participate in the scum ceremonies to enable product is developed inline with stakeholder expectations
- Implement Product prioritization approach and align with stakeholders
- Refine product backlog at regular intervals to ensure product features are relevant and supporting the product roadmap
- Identify roadblocks and support the team to eliminate the same
- Implemented customer feedback process and initiating product improvements based on feedback
- Collaborate with crossfunctional teams to enable effective and efficient product development
- Define, Build and measure key performance indicators
- Implemented estimation technique to evaluate the features implemented within a sprint for the product
Associate Director, Vendor Management
UBS Business SolutionS India PVT LTD
Hyderabad
09.2016 - 09.2018
- Size- HC:4000, Spend: 200 Mn USD/year)
- Accountable for Vendor management governance activities and supplier compliance requirement adherence based in supplier ODC
- Deep dive and perform project/ portfolio reviews to identify transformation opportunities
- Review comprises of Service delivery and contract review, providing recommendations, agreement with both internal and supplier stakeholders and action implementation
- Review current SLA/ KPIs of the team; ensure relevance, adequacy and appropriateness of SLA and KPI at the engagement level and tying back to the overall supplier relationship strategy
- Monitoring the spend details and tie back to the approved budgets and agreed cost savings
Vendor Manager
Wells Fargo India Solutions
Hyderabad
09.2012 - 08.2016
- Spend: 80 Mn (USD/ year), HC : 1200
- Conduct vendor due diligence in conjunction with the engagement managers to evaluate the risk involved with the vendor engagement
- Coordinate with the Risk SMEs to ensure the sufficient controls are implemented to remediate the risks involved in the engagement, Support the ODC enablement activities and Risk assessment
- Review all the Supplier Contracts to strengthen the Supplier governance
- Conduct the analysis on the billing rates, comparison and provide inputs for the rate negotiations
- Crafting end to end SOP for Vendor Management Activities basis 4 pillars – Relationship management, Governance, risk management and performance management, form and lead the team to perform these vendor management activities
- Tracking and closure of volume service credits provided by the vendor for the services provided. Identification of various optimization opportunities for better cost-effective Supplier Engagement
- Responsible for end to end operations of MIS function for the Vendor Management Office - Building a reporting landscape for the reporting to the key stakeholders of the Vendor Management office
- Ensure effective reporting of the key data elements of the people, process and performance to all the relevant stakeholders on the monthly basis
- Create a framework of SLAs/KPIs to be defined as part of the Vendor contracts
- Team Management of vendor governance & MIS reporting team
Senior Associate, Entry Level Trainee
Cognizant Technology Solutions
Chennai, Bangalore, Hyderabad
06.2004 - 08.2012
- Naturally progressed through VARIOUS servicer delivery and delivery assurance roles
- Arrived at a tailored process framework in the internal project management tool to suite the customer need and project scope in compliance with ISO and CMMI
- Exhaustive Implementation of Agile Scrum methodologies in the project
- Responsible for providing process facilitation, training to the team members. Responsible for performing monthly audits, stage end/ Delivery audits to verify the compliance of Process/ policies
- Responsible for assisting in performing metrics analysis, review and validation of the corrective actions taken for improvement of the metrics. Involved in metrics benchmarking and arriving at metrics baseline at account level
- Providing guidance on productivity improvement initiatives
- Coordinating Root Cause Analysis meeting and providing guidance on defect prevention activities . Guidance on implementation of statistical process control
- Peer mentoring of a team by conducting knowledge sharing and brainstorming sessions
- Mentoring and lead a team.
Education
B. E - Electrical Engineering
Crescent Engineering College
06.2000 - 06.2004
Post Graduate Dimploma - Cyber Law
National Academy of Legal Studies&Research(NALSAR)
Hyderabad 08.2019 - 08.2020
CMMI Ver. 1.3 and High Maturity practices in Agile Environment by KPMG - undefined
Introduction to CMMI V 1.3 by SEI - undefined
Lean SIXSIGMA Training by BMGI - undefined
Skills
Product Management
undefinedAccomplishments
Obtained Reimagine award - Support provided in developing performance management product( June 2022, March 2021, Nov 2020)
Obtained Galaxy Team Award ( Sep 2021) - Effective collaboration to deliver End to End service monitoring product
Achieving excellence May 2014 (MIS Process Setup) , Jan 2016 ( Streamlining Sourcing needs), April 2016( Envisaging an offshoring approach for the business needs to provide a potential save in the overall offering activities )
Team Award Aug 2014 ( Set up and implement contract review process)
Award for Corporate Excellence ( Dec 2008)
Most Valuable Performer(Jul 2008)
DAG Support Award ( Jan 2008)
Certification
Sixsigma Green Belt
Timeline
Sixsigma Green Belt
08-2022
CSPO
12-2020
CSM
12-2020
ISO/IEC 20000 Lead Implementer - IT Service Management
02-2020
ITIL Foundation Level
12-2019
Post Graduate Dimploma - Cyber Law
National Academy of Legal Studies&Research(NALSAR)
08.2019 - 08.2020
Associate Director, Metrics Intelligence
Novartis Healthcare Private Ltd
09.2018 - Current
Associate Director, Vendor Management
UBS Business SolutionS India PVT LTD
09.2016 - 09.2018
PMP
06-2014
Vendor Manager
Wells Fargo India Solutions
09.2012 - 08.2016
CSQA
12-2006
Senior Associate, Entry Level Trainee
Cognizant Technology Solutions
06.2004 - 08.2012
B. E - Electrical Engineering
Crescent Engineering College
06.2000 - 06.2004
CMMI Ver. 1.3 and High Maturity practices in Agile Environment by KPMG - undefined
Introduction to CMMI V 1.3 by SEI - undefined
Lean SIXSIGMA Training by BMGI - undefined
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