Anubis Duarte
Panama,Arraijan
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Order Specialist
Philips
04.2021 - Current
- Process customer quotes and orders in strict compliance with company SLA requirements while ensuring information accuracy.
- Coordinate change order requests, including modifications and cancellations, ensuring accurate updates and seamless execution.
- Act as a primary point of contact for team members seeking support, guidance or issue resolution.
- Participate in process improvement initiatives to enhance overall operational efficiency.
- Support with onboarding and training of new hires, facilitating their effective integration into team procedures.
- Manage specialized orders, combined shipments, and addressed issues such as missing or dead-on-arrival items to ensure customer satisfaction.
- Work on additional reports alongside daily responsibilities.
Order Management Specialist/Tax Specialist
Grainger
07.2016 - 03.2021
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Assist with shadowing process of new hires and teaching them our processes and policies.
- Managed tax submissions and made sure all information complied with regulations.
Education
Organizational Behavior And Human Development
Universidad Interamericana De Panama
Panama City, Panama12-2026
Certification - Productivity And Process Improvement
Universidad Del Caribe
Panama City, Panama12-2025
High School Diploma -
Miami Sunset High School
Florida06-2010
Skills
- Dependable and Responsible
- Analytical and critical thinking
- Skilled in SAP
- Decision-making
- Problem solving
- Team leadership and collaboration
- Written and oral communication
Timeline
Customer Order Specialist
Philips
04.2021 - Current
Order Management Specialist/Tax Specialist
Grainger
07.2016 - 03.2021
High School Diploma -
Miami Sunset High School
Organizational Behavior And Human Development
Universidad Interamericana De Panama
Certification - Productivity And Process Improvement
Universidad Del Caribe