Anuj Dhawal, MBA, LPM, PMP

Managing 4 IT Portfolios for ULTA Beauty’s Corporate Strategy Group.

Leadership and Relationship Management

• Established solid relationships with Business, IT and Transformation Office leadership and helped them articulate the technology needs which advanced business performance

• Hired, built, coached and managed high performing team of program and project managers by defining clear roles and effectively assigning responsibilities to achieve portfolio(s) objectives

• Provided coaching, mentoring and support for execution excellence and team development

• Established clear performance objectives with Strategic Portfolio Delivery team and monitored progress against agreed quality and performance criteria

IT Portfolio and Program Management

• Partnered with IT, Business and TO leadership to manage Data, Analytics & Reporting, Security, Risk Assessment, and Performance Automation & Quality portfolios intake including assessing, prioritizing and resourcing in alignment with portfolio and business goals.

• Created and maintained portfolio(s) roadmaps reflecting continuous change and facilitated reallocation of resources to portfolio(s).

• Managed issues, risks and dependencies within assigned portfolios and across portfolios

• Partnered with IT and TO and managed portfolio budgets and financial reporting

• Partnered with enterprise change management and ensured organizational readiness and operationalized strategic programs

Resource Management

• Planned, allocated and managed resources effectively to meet portfolio(s) goals

• Continuously analyzed and optimized resource capacity (including people, financials, tools) using demand/supply forecasting techniques to minimize resource constraints for portfolio efficiency

• Conducted impact analysis on capacity due to changes in mid-to-long term forecast demand partnering with IT/TO leadership

Portfolio Governance and Reporting

• Tracked, analyzed and reported on critical Portfolio and program KPIs to executives and key stakeholders.

• Conducted regular portfolio reviews at multiple levels.

• Responsible for all aspects of stakeholder engagement, cost accounting for RFP, Submitting RFP's along with strategic roadmaps to clients.
• Created, updated and submitted over 100+ Request for Proposals with over 80% acceptance rate to clients in the Insurance vertical.
• Lead execution and onetime, prioritized scope and budget delivery of total in over $25M+ in revenue per year at Infosys for various Healthcare clients, namely, Allstate, American Family Insurance, Blueshield of California and HCSC.
• Managed delivery of Healthcare Payor, Infrastructure,CMS software, Wordpress, Drupal, Magento, Salesforce, Alsatian and Cloud tools.
• Accountable for managing on average of 200+ global project team members including project managers, product owners, architects, test leads, programmers, developers, testers and business analysts.
• Worked with business unit leaders to develop program resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities.
• Ensured adoption and implementation of project and program management methodology and oversaw project and program management coaching
• Fostered a positive team environment, driving standards, consistency, and continuous improvement across IT functions. Translated project management theory into simple, practical IT processes.
• Communicated status of the project and program portfolio to all Senior leadership and stakeholders in business units.
• Ensured that investments and initiatives in project management services are aligned with business strategy and priorities.
• Prioritized programs and projects based on changing functional needs, resource capacity constraints, risk exposure, and interdependencies.
• Oversaw analysis of multi-faceted, complex issues and guide identification of new solutions, guiding principles, concepts, and tools to continuously improve performance both within and across functional areas and geographical boundaries.
• Monitored value metrics to make informed decisions that maximize returns across enterprise projects and programs.
• Developed business interaction models and solid agile methodology to measure customer satisfaction across IT functions.
• Engaged cross-functional business leaders to objectively analyze the organization's ability to absorb change and adopt project and programs post-deployment.
• Defined principles and standards to harmonize project management methodologies from third party or external service providers.
• Identified deliverables and final acceptance requirements including performance requirement benchmarks.
• Created and established, and maintained a detailed program plan utilizing an integrated scheduling and resource tool such as Microsoft Project/Microsoft Project Server
• Established and maintained resource allocation for the project(s) and schedule(s) and monitored team resources.
• Applied principals of scope, resource, time, and quality management and identified / managed dependencies and critical path.
• Provided leadership and appropriate recognition to project team members.
• Ensured buy-in and participation from key project stakeholders through presentations and information sharing and sophisticated data analysis.
• Selected appropriate KPI measurement criteria for project progress and monitored process including KPI measurement criteria, costs, and schedules.
• Developed and tracked relevant scorecards and measurements for effective project management and execution.
• Ensured that projects are on schedule and that key stakeholders are informed of the progress. on a regularly scheduled reporting timeline
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
• Acted as a liaison between the initiative and other company departments. Initiated and maintained effective cross-functional working relationships.
• Tracked progress against the plan as well as changes to requirements and estimates; recognized and resolved deviations from plan
• Identified tracks and mitigates project risks by adjusting project plan, re-allocating resources.
• Approved concepts, requirements, functional specifications, technical designs, and other project artifacts produced by the team.
• Measured the impact of the project once implemented by using advanced tools and processes.
• Lead program presentations, post project reviews and identification and recommendation of opportunities for improvement.
• Recommended and implemented policies, methodologies, tools, and processes for more effective program management.
• Mentored management and staff in project management best practices.

• Managed Milwaukee County IT (IMSD) Portfolio, Scope, Budget, and Resources.
• Reporting to Director Enterprise Projects and working with I/S and Business leaders to deliver information / data projects across multiple portfolios.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Delivered training for staff development, change management and materials, process and technical controls.
• Planned and executed meetings to connect organizational representatives, community members and clients.
• Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
• Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts.
• Attained improvement in technical project delivery processes by leading global infrastructure engineering project management process improvement.
• Developed detailed plans based on broad guidance and direction.
• Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
• Established and implemented global security processes.
• Maintained tight production timetables and quality standards to give audiences exceptional offerings.
• Defined classification levels for all types of information and data, including privacy, PCI, quality systems, trade secrets and intellectual property.
• Identified system needs and designed processes to support business requirements for several service lines and solutions from Infra/Cloud, Application Development, System Integration.
• Consulted with teams on established best practices and process improvements.
• Led programs and analyzed data to identify opportunities for improvement.
• Managed 8 to 10 direct reports and a team size of over 60+ team members.

• Created business cases, proposal documents for new clients to implement SDFC, Microsoft Dynamics and ServiceNow.
• Lead the implementations and ensured the services delivered by Ledgeview conform to what has been contractually agreed with the client and monitored the delivery of said services against agreed schedule, quality.
• Managed the relationships with the clients throughout the project duration and acted as the main point of contact between clients and Ledgeview partners.
• Met with clients to understand needs and develop proactive solutions.
• Collaborated with sales, delivery and service teams to manage seamless client experiences.
• Consulted with teams on established best practices and process improvements.
• Assisted with negotiations and sales closings.
• Determined target demographics and devised strategic marketing initiatives to reach target audiences.
• Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
• Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
• Established performance and service goals and held associates accountable for individual performance.
• Built relationships with customers and community to establish long-term business growth.
• Resolved all vendor and account problems efficiently while exceeding sales quotas.
• Built deep relationships with business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.

• Managed cross-functional delivery teams of indirect reports comprised of business analysts, quality analysts, developers, and other technical team leaders and specialists in order to promote a culture of innovation and accountability
• Worked directly with Project Managers from the business to coordinate the delivery of technology scope items in support of the overarching project objective.
• Liaised with functional architects, solution architects, technical teams (developers and analysts), and leadership employed by Kohl’s or in partnership with a systems integration partner.
• Coordinated with BA, Development, and Quality teams across multiple programs and SI partners to ensure timeliness of deliverables.
• Managed technical dependencies and roadblocks Coordinated with project team members and partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones and goals.
• Lead project teams through problem-solving by organizing, managing, and contributing to war rooms, defect triage, and general trouble-shooting calls and meetings.

• 2014 Health Care Reform Initiative (2014 Exchange and EHB Planning) Created Business Specification Document for Exchange Core System Changes.
• Gathered and documented Business requirements around federally facilitated Exchange, State Partnership Exchange and State based Exchanges.
• Conducted Enterprise wide system analysis on all the impacted systems post 2014 initiative.
• Gathered High level Requirements for Heath, Underwriting and Finance departments.
• Created 2014 Exchanges Project Approach Vetting.
• Created/Maintained 2014 Healthcare Exchange Project Management Plan.
• Developed and initiated projects, including managing costs, schedule and performance.
• Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.

• Reporting to CIO at Cognilytics and dotted line into Sr. Director at Visa worked as Director for overall design, delivery for overall design, production and delivery of client email campaigns, digital campaigns and analytics projects.
• Managed team of Business Analysts and Project Managers to grow the analytics practice through: supervising and mentoring staff, developing new analytical products, generating proposals and presentations for new business pitches, as well as helping to shape the agency's reputation in marketing analytics.

• Reporting to Director Marketing worked as business relationship consultant marketing strategy on Video Services for Cisco.
• Key consultant on the Tandberg Acquisition and helped gather information on Entitlement policies in Cisco and created Tandberg Entitlement, Allocation Models, Allocation Liaisons processes for Cisco employees.
• Managed the requirements process for B2B Telepresence Program for all metrics, dashboards, reports. Process included requirements documents, mock ups, data profiling, data quality metrics.

• Reporting to Director was responsible for business case creation and approval on Marketing Database Upgrades for the California Home Equity Department.
• Key consultant on the creation of database-marketing programs, customer profiling, customer retention and customer acquisition metrics using advanced statistical modeling and analytical techniques.

• Reporting to Director Marketing generated customer behavior insights and identified business opportunities for Operating Strategy Group.
• Provided customer analytics for other GAP brands, namely Old Navy, Banana Republic to measure performance and inform strategies. Developed and produced standard reporting and analysis on overall brand’s business, product performance, inventory management, pricing and markdown strategies.

• Reporting to IT Manager gathered and analyzed data to make recommendations to improve Navigator (in-house tool) usage among partners. Created business cases, requirements documents, strategy presentations and business process optimization reports for multiple projects to provide high valued products / services to customers.

• Gathered and documented Business Requirements to implement ‘Interactive Advisor’, new module of Epiphany (SSA Global). Evaluated campaign strategy development, targeting, selection, campaign test and measurement design and post-campaign analysis.

• Reported on performance vs. forecast of email marketing programs using internal database and third-party software. Evaluated and developed monthly forecasts and annual business plans. Campaign strategy. Provided thought leadership and analytical support to members of the Email Marketing team development, targeting, selection, campaign test and measurement design and post-campaign analysis.

• Responsible for aggregating Macys.com Customer Reporting
• Developed marketing metrics using Epiphany for Email Marketing Team .
• Created reporting hub and multiple report Designs, development to streamline analytics for macys.com. Developed Strategies to Maximize Value of Customer Segments - Worked with marketing team and director of analytics to develop communication and merchandising tactics to monitor customer segments.