Anuj Patel
Rochester Hills,MI
Summary
Experienced IT professional with several years of hands-on experience in technical support and system deployment. Proven ability to diagnose and resolve complex technical issues, implement robust security protocols, and deliver exceptional customer service. Skilled in managing remote implementations and contributing to continuous improvements in deployment processes. Eager to leverage extensive industry knowledge and technical skills to drive success in a role that further advances expertise in a rapidly evolving technology landscape.
Overview
3
3
years of professional experience
Work History
Technical Support Specialist
Service Lane Eadvisor
08.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
Electronic Product Tester
Check Corporation
05.2021 - 08.2021
- Testing a variety of assembled adapters and batteries to ensure the product passes quality requirements
- Assembling multiple electronic parts onto circuit boards
- Soldering and molding motherboard components together before passing them on for further testing.
- Checked color, shape, texture, and grade of products and materials against established templates, charts, and samples.
- Operated and maintained testing equipment.
- Provided technical support to production personnel.
- Repaired faults, reassembled products, and completed additional tests.
- Used analyzers, multimeters, and power supplies to conduct diagnostic procedures.
Education
Bachelor of Science - Information Technology (Incomplete)
Oakland University
Rochester, MI05.2024
High School Diploma -
Rochester High School
Rochester, MI05.2021
Skills
- Experience in guiding customers through the deployment and configuration of software or systems remotely Establishing troubleshooting installation issues, ensuring the correct setup of environments, and providing step-by-step assistance to ensure successful deployment
- Understanding of basic cybersecurity principles and best practices, such as protecting sensitive customer data, recognizing phishing attempts, and ensuring secure remote access Providing to help customers maintain a secure environment while resolving their technical issues
- Ensuring accurate information is provided and documented in support tickets
- Knowledge in utilizing Microsoft Applications to analyze, transform, and present data
- Experience working with cross-functional teams, even in a remote environment
- Expertise in managing and executing software and system implementations from a remote location Ensuring coordination with customers to ensure proper setup, providing remote training, and addressing any issues that arise during the implementation process
- Strong verbal and written communication skills, able to explain technical concepts clearly to non-technical users
- Proficiency in providing exceptional customer service by listening actively, addressing concerns promptly, and ensuring customer satisfaction
Timeline
Technical Support Specialist
Service Lane Eadvisor
08.2022 - Current
Electronic Product Tester
Check Corporation
05.2021 - 08.2021
Bachelor of Science - Information Technology (Incomplete)
Oakland University
High School Diploma -
Rochester High School