ANUJ SAWHNEY
Dubai,UAE
Summary
- A result-oriented professional with more than11 years of experience in Customer Service, Relationship Management, Training and Banking industry
- Experienced in increasing sales revenues, achieving targeted sales goals, developing profitable & productive business and building a better customer relationship
- Proficiency in managing Sales Team of the Department, customer support & preparing reports of day to day activities
- A keen communicator with problem solving & customer satisfaction
- Experience in dealing with the vendors, devising & implementing various innovative processes / procedures
- Proficient in developing request for purchase quotes; knowledge in reviewing procurement volumes by product class / customization / type, thereby identifying areas for rate / frame contracts and finalizing the same.
- Investigating, analyzing & correcting problems in quality at a vendor location and implementing effective measures to manage minimum & maximum stock level without hampering production.
- Experience in imparting quality and effective training to the new joinees for the assigned projects
Overview
20
20
years of professional experience
Work History
Personal Banking Officer
HSBC
02.2015 - Current
- Company Overview: HSBC is one of the world's largest Banking and financial services organization serving more than37 million customers.
- Seek Opportunities to develop customer relationships and sales opportunities while providing a variety of products for customer (i.e Account, Credit cards and Loans).
- Utilize sales techniques to influence customers / prospect to buy bank products and services and exceeding sales targets.
- Discuss and identify Customer needs sell a full range of retail products/services such as accounts, loans credit cards, insurance to meet or exceed established sales goals to support overall sales objectives.
- Resolves a variety of simple to complex walk in customer problems and reconstruction of account transaction account balance discrepancies, opening of joint accounts & resolving the issues if any, credit card transactions / installment for loan and rectifying discrepancies.
- Responsible for marketing and selling bank products and services to potential customer.
- Evaluate Existing customer needs and cross sell additional products and services.
- Demonstrate proficiency with regard to policies, procedures and services pertaining to Account opening process and credit card.
- Manage sales of bank products, new business operations customer service at one banking center and work with regulatory compliance internal policies and procedures.
- Generating new business through presentation of bank products to customers and follow ups.
- Providing loan counseling to clients and creating investment portfolio.
- Prepare month end reports for managers and help them to identify and resolve any problems occurred.
- Proactively completing all the assigned trainings required by bank time to time.
- Overseeing system from the account opening till boarding.
- Guiding customer when he/she receives his/her card with the activation process and the procedure of using the same.
- Received appreciation emails from the customers for providing them the best & fast service on their requests.
- Raised the ranking to a Strong performer by doing things out of the box.
Business Development Manager/Sales Manager
Famtech Online Services LLC
01.2014 - 12.2014
- Company Overview: Fam Tech is the world’s first content based digital advertising company based on Prepaid tablet rental software’s
- Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition
- Ensuring the smooth transition of deployment of the tablets from our end to the hoteliers
- Adhere to all quality standards and processes, for the acquisition of customers, opportunities and submission of tender and contract documents
- Provide regular feedback to senior management about market place and competitor activity
- Develop effective working relationship with customers through regular meetings and identify and obtain further sales and business development opportunities
- Identify requirements for new products & services to anticipate and potentially lead the market
- Undertake regular project review with all involved in these process to ensure transfer of knowledge
Manager – Retail & Marketing
EMINENCE ORGANICS
10.2011 - 10.2013
- Company Overview: Éminence Organic Skin Care is the award-winning provider of the most effective skin care products in the natural & organic skin care industry Known Worldwide for active products created using the highest quality ingredients
- Handling Daily Sales Report for the for the Skin essentials India
- Understanding current and potential customers
- Developing the marketing strategy and plan
- Ensuring timely delivery of the products to the customers
- Ensuring the Eminence Branding up to date throughout Delhi & NCR stores
- Impart Marketing and Sales training to Delhi and outstation Eminence supportive stores
- Formulate, direct and coordinate marketing activities and policies to promote products and services
- Direct the hiring, training, and performance evaluations of marketing and sales staff and oversee their daily activities
Sales Trainer – Central Training Team
Serco BPO
03.2011 - 06.2011
- Company Overview: Serco India is the subsidiary of the Serco UK group which deals in Global Marketing for Domestic & International Brands
- Handling New Hire Training Batches on a regular basis
- Successful Delivery and Project Management for “Training Effectiveness for HSBC” (9 process of HSBC) by mapping the grey areas of process and implementing the training to enhance the productivity
- Content and Module Development of all the major sales processes by continuous review
- Was nominated and awarded with the Divisional Pulse Award for Central Training Team
- Awarded as the Best Performer for SERCO BPO for PAN INDIA level for the last quarter i.e
- Jan – March
- Make sure all new hires receive adequate arms and ammunition to perform on the floor including HR Policies, QA Guidelines, V&A, Code of Conduct, process Knowledge
- Maintain all training materials and update the same as directed by Head of Training
- Have been to Serco Mumbai, Pune, Bangalore branch to launch the pilot campaign for BAJAJ ELECTRICALS PROCESS
Retail Sales Officer
T MOBILE LIMITED
06.2009 - 05.2010
- Company Overview: T-MOBILE HUB is a store in USA which serves the phone network and is also a retailer for different types of handsets like Blackberry, Samsung, Nokia etc
- Dealing with walk- in customers to serve them regarding their billing
- Was nominated as the best seller amongst the13 outlets of T-Mobile
- After knowing the customer’s preference briefing them about the different plans suitable for them available with T- Mobile Network
- Achieving the monthly targets for the sales for the handsets
Process Trainer/ Team Leader
TELEPERFORMANCE INDIA
06.2005 - 03.2009
- Company Overview: A Teleperformance USA Subsidiary dealing in Global Telemarketing and Tele services Solutions headquartered in Utah, USA (Voice Based)
- Handling New Hire Training Batches on a regular basis
- Completed I and II level of TTT from Dale Carnegie In-House Training programs on Achieving Success through Human Relations & Effective Leadership Skills
- Cover all aspects of training including HR Induction, Company Policies, and Code of Conduct, Voice & Accent and Process Training
- Have been to Philippines and US to impart training to the new hire batches for the Washington Mutual Bank Program
- Conduct Effective Communication sessions with Trainees to improve on their confidence, communication & conversational skills
- Help the new hires in coming up the learning curve based on their Performance and initial Post-Assessment
- Make sure all new hires receive adequate arms and ammunition to Perform on the floor including HR Policies, QA Guidelines, V&A, Code of Conduct, Process Knowledge
- Maintain all training materials and update the same as directed by Head of Training
Education
Higher Secondary -
New Era Public School
Bachelor of Commerce - undefined
Delhi University
01.2005
Personal Details
Languages Known: English, Hindi
Timeline
Personal Banking Officer
HSBC
02.2015 - Current
Business Development Manager/Sales Manager
Famtech Online Services LLC
01.2014 - 12.2014
Manager – Retail & Marketing
EMINENCE ORGANICS
10.2011 - 10.2013
Sales Trainer – Central Training Team
Serco BPO
03.2011 - 06.2011
Retail Sales Officer
T MOBILE LIMITED
06.2009 - 05.2010
Process Trainer/ Team Leader
TELEPERFORMANCE INDIA
06.2005 - 03.2009
Bachelor of Commerce - undefined
Delhi University
Higher Secondary -
New Era Public School