Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anupama FNU

Toronto,Ontario

Summary

Talented Project Coordinator with Azure cloud and Scrum master certification, with extensive experience managing projects from start to finish, with a focus on promoting team adaptability and cohesion. Meticulous attention to detail and a proven track record of completing projects on time and within budget. Knowledgeable about complex project planning and execution. Professional Project Manager with experience working with teams to achieve short- and long-term project objectives. Budget management and project cost monitoring.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Project Coordinator

Nordia
Toronto, ON
07.2020 - Current
  • Gathered requirements for ongoing projects and organized details for management use.
  • Provided technical direction on projects and initiatives to other departments and technicians.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Assists project teams in schedule creation and maintenance, and coordination of program activities
  • Coordinates and maintains project documents at sharepoint repository to make sure that project documents are readily accessible to project team
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Coordinate with various teams to prepare a detailed roll-out schedule for major projects.

Technical Support

Fulton Bank
New Jersey, New Jersey
10.2018 - 10.2019
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Evaluated and responded to Tellers and requests for technical support assistance.
  • Activated accounts for clients interested in new services.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Technical Support Representative

Walmart
New Jersey, New Jersey
04.2018 - 10.2018
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Collaborated with colleagues in domestic support facilities.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Received and processed stock into inventory management system.

IT Support Specialist

GCKC
Jaipur, Rajasthan
10.2009 - 12.2010
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Answered questions and provided information to customers about new software or hardware.
  • Submitted service tickets for equipment maintenance requests.

Education

Master of Science - Political Science

MDS University
Ajmer
05.2006

Skills

  • Project Plan creation using MPP and Smartsheet
  • Stakeholder Relationship Management
  • Office products like Excel, OutlookPPT
  • Agile
  • Azure Boards
  • Analytical and Critical Thinking
  • Active Listening
  • Technical Analysis
  • Schedule Management

Certification

  • Certified Azure Fundamentals AZ900
  • ITIL Trained
  • PMP Trained
  • Scrum Master Certified
  • Trained in product like Jira, azure bord ,MPP and Smartsheet

Timeline

Project Coordinator

Nordia
07.2020 - Current

Technical Support

Fulton Bank
10.2018 - 10.2019

Technical Support Representative

Walmart
04.2018 - 10.2018

IT Support Specialist

GCKC
10.2009 - 12.2010

Master of Science - Political Science

MDS University

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Anupama FNU