ANUPOOJITHA KALLETI
Cincinnati,US
Summary
Graduate student pursuing a master’s in information technology and IT professional with 2.2 years of experience in Requirements Analysis, Testing, and Defect Monitoring. Seeking a role as a Salesforce Administrator utilizing expertise in user and license management, requirements gathering, ticket resolution, and training. Holds Salesforce Administrator 1 certification.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Software Engineer II
Carelon Global Solutions
02.2023 - 08.2023
- Managed user profiles, permissions, roles, and public groups resulting in seamless license management and used web technologies such as HTML
- Resolved over 50 support tickets; identified issues and implemented fixes reducing resolution time by 30%
- Created training materials and conducted user training sessions driving adoption by over 20%
Associate Software Engineer
Legato Health Technologies
06.2021 - 01.2023
- Tracked and resolved defects in Jira expediting issue detection and correction by 50%
- Communicated with stakeholders and product managers to gather requirements critical for release planning
- Authored comprehensive test plans aligning testing with business needs and specifications
Education
Master's in Information Technology -
University of Cincinnati
04.2025
Bachelors in Electronics & Communication Engineering -
GITAM Deemed University
06.2021
Skills
- Salesforce Administration
- Requirements Analysis
- User & License Management
- Defect Tracking
- SQL
- HTML
- Technical Troubleshooting
- Experience in customer-facing technical support role
- Training & User Adoption
- Agile Methodology
- Project Planning
- Analytical Skills
Certification
- Salesforce Administrator 1 Certified
- HealthCare Management - AHM250
Extracurricular Activities
Organized technical workshops on Python and AI Actively contributed to coding club and competitions Received Consolation Prizes for participating in essay competitions on the district level. Received a Certificate of Achievement from GITAM Bengaluru for outstanding performance during the campus recruitment drive. Received a Certificate of appreciation, won 2nd prize for PowerPoint presentation on Science Day from GITAM Bengaluru.
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Associate Software Engineer II
Carelon Global Solutions
02.2023 - 08.2023
Associate Software Engineer
Legato Health Technologies
06.2021 - 01.2023
Master's in Information Technology -
University of Cincinnati
Bachelors in Electronics & Communication Engineering -
GITAM Deemed University