Anuradha Kryshundayal
Queens
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, operations, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
LensCrafters/Luxottica
03.2023 - Current
- Resolved customer complaints efficiently while maintaining excellent customer service
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Managed all customer inquiries and complaints in a professional and timely manner
- Built employee knowledge with training and mentoring
- Maintained organized store environment for customer and employee health and safety
- Assisted in recruiting process, hiring and retaining top talent
- Directed employee tasks and time management, improving customer experiences
- Held employees accountable and corrected issues to achieve high standards
- Ensured compliance with all store policies and procedures
- Monitored employee attendance and productivity levels on a daily basis
- Highlighted sale items and promotions with proper signage and displays
- Created work schedules to maintain top-quality customer service and lower labor costs
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees
- Coordinated with manager to set specific and actionable goals based on established KPIs
Store Manager
Target Optical/Luxottica
06.2022 - 03.2023
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Handled customer complaints professionally and resolved issues promptly
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue
- Prepared staff work schedules and assigned specific duties
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
Store Manager
Sunglass Hut/Luxottica
08.2019 - 06.2022
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Tracked store inventory and ordered new products to prevent shortages
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Set sales targets and budgets for team leads and employees to follow
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Handled customer complaints professionally and resolved issues promptly
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Established and monitored KPIs to optimize company performance
Store Manager
Ilori Optical/Luxottica
11.2018 - 08.2019
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Stocked and organized products in storage spaces and retail shelves
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Handled customer complaints professionally and resolved issues promptly
Sales Associate/Assistant Manager
Sunglass Hut/Luxottica
05.2014 - 11.2018
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Rep/Assistant
Nilico
08.2014 - 08.2017
- Balanced multiple tasks and deadlines while maintaining a strong focus on client satisfaction, demonstrating excellent time management skills.
- Managed relationships with external partners such as brokers and agents, fostering strong collaborations that benefited both parties.
- Provided administrative support to senior staff members as needed, enabling them to focus on high-level strategic tasks.
- Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
- Contributed to team success by collaborating with colleagues on cross-functional projects, streamlining internal processes for better productivity.
- Increased policy renewal rates by consistently delivering excellent customer service and addressing concerns proactively.
- Streamlined insurance application processes by revising and updating forms, leading to faster approval times.
- Processed policy applications with accuracy and attention to detail, ensuring a smooth experience for clients seeking insurance coverage.
- Collaborated effectively with team members to meet and exceed departmental goals, fostering a positive work environment.
- Maintained confidentiality of patient finances, records, and health statuses.
- Calculated adjustments, premiums and refunds.
- Collected premiums and issued accurate receipts.
Receptionist
Daniella Levy & Associates
08.2013 - 06.2014
- Facilitated smooth internal communications among legal staff members via written memos or verbal updates regarding ongoing matters or upcoming events within the firm''s calendar system.
- Provided exceptional customer service through prompt response times on all forms of communication including phone calls, emails, or face-to-face interactions.
- Drafted legal documents for attorney review, increasing overall efficiency of the law firm.
- Maintained confidentiality of sensitive client information by adhering to strict data protection policies and procedures.
- Streamlined office operations by implementing efficient filing systems and document management protocols.
- Collaborated with other team members to improve communication and workflow within the firm.
- Coordinated client meetings by scheduling appointments, preparing meeting materials, and maintaining a professional environment.
- Assisted in maintaining a well-organized office environment through effective administrative tasks such as answering phones, greeting clients, and handling mail correspondence.
Sales Representative
Cutco
06.2013 - 08.2013
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided feedback from customers to product development team, influencing future product enhancements.
Tutor/Babysitting
Private
08.2006 - 06.2010
- Demonstrated patience while teaching difficult concepts.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
Education
Vision Care Technology in Ophthalmic Dispensing
New York City Of Technology
Brooklyn, New York06.2023
Liberal Arts
Queensborough Community College
08.2018
High School - undefined
Forest Hills High School
08.2014
Acting & Modeling in Monologues, Scene Study, Print Modeling, TV, Voice Overs, Plays, Runway & Etiquette
Barbizon Modeling & Acting /John Robert Powers
01.2012
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer relations
- Inventory control
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Store operations
- Multitasking and organization
- Outstanding communication skills
- Cash management
- POS systems
- Goals and performance
- Policies and procedures
- Store displays
SUPPORTED CAUSES
- NYPD Desi Society
- OneSight
Timeline
Assistant Store Manager
LensCrafters/Luxottica
03.2023 - Current
Store Manager
Target Optical/Luxottica
06.2022 - 03.2023
Store Manager
Sunglass Hut/Luxottica
08.2019 - 06.2022
Store Manager
Ilori Optical/Luxottica
11.2018 - 08.2019
Sales Rep/Assistant
Nilico
08.2014 - 08.2017
Sales Associate/Assistant Manager
Sunglass Hut/Luxottica
05.2014 - 11.2018
Receptionist
Daniella Levy & Associates
08.2013 - 06.2014
Sales Representative
Cutco
06.2013 - 08.2013
Tutor/Babysitting
Private
08.2006 - 06.2010
Vision Care Technology in Ophthalmic Dispensing
New York City Of Technology
Liberal Arts
Queensborough Community College
High School - undefined
Forest Hills High School
Acting & Modeling in Monologues, Scene Study, Print Modeling, TV, Voice Overs, Plays, Runway & Etiquette
Barbizon Modeling & Acting /John Robert Powers
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