Anuradha Rana
Pleasanton,USA
Summary
Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills.
Overview
18
18
years of professional experience
Work History
FC Associate
Amazon
11.2024 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Cashier
Walmart
06.2024 - 11.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Marketing Manager
Rado Colour Industries
08.2019 - 12.2020
- Oversee the sales process to attract new clients
- Work with senior team members to identify and manage risks
- Maintain fruitful relationships with clients and address their needs effectively
- Research and identify new market opportunities
- Prepare and deliver pitches to potential investors
- Creating Performa Invoice and managing Purchase Orders
Business Development Executive
J K Scientific Industries
12.2018 - 07.2019
- Oversee the sales process to attract new clients
- Work with senior team members to identify and manage risks
- Maintain fruitful relationships with clients and address their needs effectively
- Research and identify new market opportunities
- Prepare and deliver pitches to potential investors
Senior Technical Support Executive
Geeks Technical Support
07.2016 - 04.2018
- Resolving of escalations and follow up of all technical/process issues within turnaround time
- Handling customer calls and handling their technical queries
- Responsible for attending calls from client & auditor to fulfilment their requirement
- Deal with client and auditors for regular services/Audit confirmations for smooth servicing for them
- Maintain 100% SLA, no escalation and follow proper escalation matrix
Technical Support Executive
Dell International Services
09.2009 - 06.2013
- Resolving of escalations and follow up of all technical/process issues within turnaround time
- Handling customer calls/chats/emails and handling their technical queries
- Responsible for attending calls/ E-mails from client & auditor to fulfilment their requirement
- Responsible for Auditing the calls and emails by the agents and giving them proper feedback
- Deal with client and auditors for regular services/Audit confirmations for smooth servicing for them
- Maintain 100% SLA, no escalation and follow proper escalation matrix
Client Support Executive
HCL Technologies
12.2007 - 06.2009
- Handling customer calls and hamdling their queries regarding broad band and ISP
- Initiated cost savings ideas to the higher management
Customer Care Executive
Wipro Technologies
06.2007 - 12.2007
- Attended all queries, complaint from the client by email or call and update in Siebel application and ensure to maintain C-SAT
- Coordinated with the high level management up keep all the records regarding technical issues, escalation matrix and daily basis updates
- Directly communicated with the customer to get the status of their device and provide the proper solution
Education
Master of Science - IT
DAV College
India01.2007
Bachelor of Science - Computer Applications Development
DSCW
India01.2005
Senior secondary - undefined
CBSE Board
01.2002
Secondary - undefined
CBSE Board
01.2000
Skills
- Good knowledge of computer basics
- Knowledge of MS Word/Excel/PowerPoint/Access/Outlook
- Order picking
- Warehouse safety
- Stock replenishment
- Workplace organization
- Barcode scanning
- Item selection
- Inventory error correction
- Product packaging
- Time management
- Order verification
- Space utilization
- Troubleshooting techniques
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved technical computer issues which led to company growth.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Information
- Date of Birth: 01/16/85
- Marital Status: Married
Awards
- Received distinction in Secondary level.
- Awarded best performer of the quarter several times at Dell.
- Awarded best performer in Customer Experience Score at Dell.
Languages
English
Full Professional
Timeline
FC Associate
Amazon
11.2024 - Current
Cashier
Walmart
06.2024 - 11.2024
Marketing Manager
Rado Colour Industries
08.2019 - 12.2020
Business Development Executive
J K Scientific Industries
12.2018 - 07.2019
Senior Technical Support Executive
Geeks Technical Support
07.2016 - 04.2018
Technical Support Executive
Dell International Services
09.2009 - 06.2013
Client Support Executive
HCL Technologies
12.2007 - 06.2009
Customer Care Executive
Wipro Technologies
06.2007 - 12.2007
Senior secondary - undefined
CBSE Board
Secondary - undefined
CBSE Board
Master of Science - IT
DAV College
Bachelor of Science - Computer Applications Development
DSCW
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