Anusha Pasnooru
Linkedin.com/in/anusha-p-460336232
Summary
Dedicated and Experienced ServiceNow professional with six years of extensive experience specializing in IT Service Management(ITSM) and HR Service management (HRSD) modules. Proficient in crafting tailored solutions, optimizing workflows, and implementing robust ITSM strategies for streamlined operations, Skilled in HRSD module customization, translating HR processes into efficient ServiceNow solutions. Adept at collaborating with cross-functional teams to understand requirements and deliver productivity, improve user experiences and align with organizational objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
T Rowe Price
Owings Mills, MD
04.2018 - 08.2023
- I worked on various ITSM and HRSD modules of ServiceNow like Incident management, Change Management, and Problem management, Service Catalog, User Administration, and Reporting.
- Involved in the complete end-to-end cycle of coding, testing, debugging, maintaining, and refining Computer software in ServiceNow to produce the required product in HRSD Modules.
- Design and develop the required ServiceNow forms for Incident, Problem, or Request Management modules.
- Presented POC outcomes and recommendations, demonstrating a clear understanding of HRSD functionalities.
- Utilized JavaScript to deliver solutions that automate business processes using UI Policy, Client Script, UI Action, Script Include, and Business Rules.
- Worked on Catalog Forms, creating and modification of catalog forms, catalog UI Policy, Variable Sets, Catalog Client Scripts, etc.
- Created COE tables and multiple Flow Designs for HR services.
- Created Case forms for automated HR processes such as employee onboarding and offboarding.
- Worked on Record producer for Enhancements.
- Executed multiple Proof of Concepts (POCs) in HR service delivery.
- Worked with team to migrate updates into the production environment.
- Worked on Configuration of Email Notification to alert users on ServiceNow activities.
- Created UI Policies to make few fields visible, mandatory and vice versa based upon conditions.
- Loaded data into ServiceNow using Transform Maps.
- Worked on the integration of ServiceNow with external systems using REST API’s ensuring seamless data exchange and functionality.
- Ability to manage tables, relationships and metadata in ServiceNow.
- Assist with internal audit and regulatory compliance activities related to Conjuration Management.
- Created HR cases for Employees to record the processing of HR requests.
- Scheduled various jobs that run automatically and are triggered when needed.
- Managed and coordinated activities during the overall ticket life cycle in Incident and Problem Management.
- Pulling reports and scheduling the reports as per the client requirement.
- Created buttons, context menus both on forms and lists using UI actions.
ServiceNow Developer
Allianz Life Insurance
Minneapolis
01.2017 - 04.2018
- Involved in requirements gathering workshops to gather requirements from the Business Team, and creation of technical, functional specification documents.
- Worked on Implementation and Customization of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, and Agile Module in ServiceNow.
- Merged the roles into other roles, maintaining the instance so that all the applications are available to respective users.
- Written Client scripts to display and hide of some fields based on business requirements.
- Involved in working with process owners to develop workflow, implement the workflows, and administrate the tools and enhanced requests by JavaScript.
- Configured forms and tables with Client Scripts, UI Policies, Script Includes and Business Rules across the application as per the requirement.
Skills
- JavaScript
- HTML,CSS
- Flow Design
- Service Catalog
- SOAP/REST Integration
- UI actions
- Business Rules
- Client Scripts
- ATF
- ACL,SLA
Certification
- ServiceNow Certified System Administrator - 24392215
- ServiceNow Certified Application Developer - 24617449
Timeline
ServiceNow Developer
T Rowe Price
04.2018 - 08.2023
ServiceNow Developer
Allianz Life Insurance
01.2017 - 04.2018