Anusha Pendyala
Technical Project Manager
Columbus,OH
Summary
Strategic leader with proven track record of managing medium-sized teams and driving progressive achievements Strong analytical mindset with data-driven decision-making capabilities and innovative problem-solving skills SME in Oracle E-Business Suite (General Ledger, Payables, Receivables, Fixed Assets, Cash Management) and SAP A/R Demonstrated expertise in training and developing new talent into high-performing team members Excellent communication and collaboration skills, effectively working with diverse, cross-functional teams Adaptable professionals with strong capabilities in rapidly changing work environments Track record of implementing creative solutions for complex customer disputes Results-oriented leader focused on operational excellence and continuous improvement
Overview
17
17
years of professional experience
13
13
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Technical Project Manager/Sr Business Analyst
American Public Education Inc
03.2024 - Current
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Spearheaded process improvement initiatives that resulted in significant time savings and reductions in errors across multiple projects.
Customer Relations Manager
EPSOFT Inc
10.2022 - 08.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Anusha to add content here
AR & Dispute Management Team Manager
Novartis Pharmaceutical
05.2018 - 10.2021
- Team Leadership and Management: Lead AR team in Cash Collections, Dunning, Query Resolution, and Reporting
- Responsible for collections and reconciliation of customer accounts
- Train and develop team members to enhance performance
- Customer Relationship Management: Assist and resolve customer claims/issues
- Engage with appropriate internal sales and service departments Negotiate with critical customers on collections calls
- Process Improvement: Reduce aged receivables through strategic initiatives
- Revamp A/R procedures for enhanced results
- Project Participation: Engage in AR-related projects, including UAT and system testing
- Collaborate with development and deployment teams across the globe
- Financial Management: Oversee accounts receivable operations for the LACAN region
- Ensure timely and accurate financial reporting
- Stakeholder Communication:
- Liaise between customers, internal departments, and management
- Provide regular updates on AR status and improvement initiatives
- Handling LACAN Region (LATAM and Canada)
Collections Analyst
Dell Global Financial Services
11.2010 - 05.2018
- Managed multi-million dollar accounts related to Fortune 500 companies spread across UK, Ireland, Europe and North Africa
- Addressed & resolved complex Reconciliations, Taxing, POs and Pricing related queries
- Evaluated team’s performance, current trends and supported management in devising strategies
- Coordinated with various departments located across the globe like Sales, Order Entry, & Carriers
- Examined blocking / un-blocking accounts based on credit scores and financial health
- Growth Path
- Oct’07 – Sep’09: Senior Credit Controller
- Oct’09 – Jun’11: Credit Control Expert
- Jul’11 – Feb’14: Collections Analyst
Credit Research Analyst
Genpact
04.2008 - 10.2010
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Improved understanding of financial statements, which helped in assessing risk.
Education
Master of Science - Information Technology Management
Campbellsville University
05.2001 - 01.2012
Bachelor of Science - Biotechnology
Andhra University
India 05.2001 - 01.2004
Skills
- Digital Marketing
- Operations Management
- Process Improvement
- Consultative Sales
- Google AdWords
- Client Servicing
- Stakeholder Management
- Training & Development
- People Management
Certification
Academy for Career Excellence, Dell International Services in 2012
Awards
Best Team Leader Award in 2018, Best Seller Award in 2016, Award for Highest Budget Wins in 2015, Successfully sustained C-SAT Scores from 7-9 continuously for 7 weeks
CAREER TIMELINE
- Jan’22 – Feb’23: EP Soft Inc
- June’18 – Dec’21: Novartis Pharmaceutical
- Nov’10 – May’18: Dell Computers Inc. as Senior AR Analyst
- April’08 – Oct’10: Genpact as Credit Research Analyst
Timeline
Technical Project Manager/Sr Business Analyst
American Public Education Inc
03.2024 - Current
Customer Relations Manager
EPSOFT Inc
10.2022 - 08.2023
AR & Dispute Management Team Manager
Novartis Pharmaceutical
05.2018 - 10.2021
Collections Analyst
Dell Global Financial Services
11.2010 - 05.2018
Credit Research Analyst
Genpact
04.2008 - 10.2010
Master of Science - Information Technology Management
Campbellsville University
05.2001 - 01.2012
Bachelor of Science - Biotechnology
Andhra University
05.2001 - 01.2004
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