ANUSHA PRABHAKAR
USA
Summary
Business Analyst with over 3 years of experience driving digital transformation and operational improvement across public sector and enterprise environments. Experienced in leading cross-functional initiatives, translating business needs into scalable system solutions, and supporting leadership with data-driven insights. Strong background in process optimization, stakeholder engagement, and technology-enabled change within asset management and operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business & Programmer Analyst- Asset Management & Supply Chain
METRA - NORTHEAST IL REGIONAL COMMUTER RAILROAD
Chicago, USA
06.2024 - Current
- Led end-to-end requirements discovery and solution design for multiple enterprise digital transformation initiatives within Asset Management and Operations, impacting buildings, bridges, inspections, and warranty workflows.
- Partnered with engineering, operations, and leadership to translate complex business challenges into scalable system solutions, improving operational visibility and decision-making.
- Drove process redesign and digitization of inspection workflows, replacing manual, paper-based processes with system-driven workflows to improve data accuracy and operational efficiency.
- Supported change management and adoption planning for new system implementations, ensuring alignment between business objectives, technical delivery, and frontline user needs.
- Built executive-ready project updates and insights for leadership, highlighting risks, dependencies, and delivery milestones across concurrent initiatives.
- Contributed to cost optimization initiatives by helping design centralized intake and governance for software purchasing, reducing redundant tool spend.
Business Analyst - DevOps and Application Monitoring
MICROLAND LTD
Bengaluru, India
01.2021 - 08.2022
- Supported enterprise clients by analyzing operational pain points and translating business needs into technology-enabled process improvements within DevOps and application support environments.
- Acted as a liaison between business stakeholders and technical teams, improving delivery alignment, service reliability, and incident resolution efficiency.
- Developed performance monitoring strategies that improved system reliability and visibility across client-facing applications.
- Contributed to continuous improvement initiatives by analyzing service workflows, identifying bottlenecks, and recommending process enhancements.
Business Analyst Intern (Co-Op)
DIGIPIX - MARKETING
Bengaluru, India
09.2018 - 06.2020
- Conducted vendor and cost analysis to support procurement decisions for marketing campaigns.
- Built basic operational reporting models to track delivery timelines and vendor performance.
- Assisted in documenting operational workflows to improve coordination between marketing and procurement teams.
Education
MBA - Operations Excellence
Ottawa University
Brookfield, WI01-2025
Master of Science - Business Analytics & Operations
Lewis University
Romeoville, ILBachelor of Engineering - Computer Science
Visvesvaraya Technological University
IndiaSkills
Programming/Data languages
- SQL, Python, R, Java
Data and analytics
- Pandas, Data Validation, KPI Tracking
BI and visualization
- Power BI, Tableau, Excel
Enterprise systems and platforms
- IBM Maximo, SharePoint
Project and work management tools
- Microsoft Project
- Jira
- Microsoft Office (Word, PowerPoint, Excel)
Process and documentation
- RTMs, SOPs, RAID Logs
- Flowcharts, Use Case Documentation
Business & Operations
- Business Development, Operations
- Supply Chain Operations
- Continuous Improvement
Collaboration & Delivery
- Cross-Functional Coordination
- Stakeholder Communication
- Process Documentation
- Agile Implementation
Certification
- Project Management Essentials, 2025
- ECBA Certification, In Progress
Volunteer Experience
Toastmasters International - Metra Club, Vice President of Public Relations, Chicago, IL, 2024, Present, Led public relations initiatives, managing internal and external communications to promote club activities., Coordinated events and campaigns to increase membership engagement and participation., Enhanced leadership and presentation skills while collaborating with cross-functional members.
Timeline
Business & Programmer Analyst- Asset Management & Supply Chain
METRA - NORTHEAST IL REGIONAL COMMUTER RAILROAD
06.2024 - Current
Business Analyst - DevOps and Application Monitoring
MICROLAND LTD
01.2021 - 08.2022
Business Analyst Intern (Co-Op)
DIGIPIX - MARKETING
09.2018 - 06.2020
MBA - Operations Excellence
Ottawa University
Master of Science - Business Analytics & Operations
Lewis University
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University