Anusuyadevi Thangaraj

Inno Valley Works LLC

04.2019 - Current

Led the development of SMS and WhatsApp integrations for Salesforce Sales Cloud and Partner Community to enhance partner engagement and sales collaboration.
Developed Apex classes and Lightning Web Components (LWC), enabling real-time messaging and automated partner notifications.
Automated lead and case tracking workflows based on partner communications, improving efficiency and response times.
Collaborated closely with partner and sales teams to align communication processes with business objectives, increasing partner responsiveness and sales pipeline visibility through multi-channel communication.
Led the implementation of customized Salesforce CPQ configurations to improve quoting accuracy and streamline sales operations.
Configured product bundles, pricing rules, discount schedules, and approval workflows to optimize the sales cycle.
Integrated CPQ with multiple Salesforce clouds and third-party systems to automate end-to-end sales processes.
Provided ongoing support and training to drive user adoption and maintain system efficiency.
Led end-to-end implementation of Salesforce Sales Cloud, Field Service Lightning (FSL), and a custom project management solution for a licensed subcontractor in the construction industry.
Designed and developed a custom quote management screen supporting over 1,200 BOM items, integrated with Stratosphere (takeoff tool) to automate scope measurement.
Built a project management app integrated with FSL work orders to convert awarded quotes into scheduled field projects.
Integrated Accounting Seed with project and financial workflows to automate invoicing, payables, and subcontractor accounting.
Delivered CRM Analytics dashboards for win/loss tracking, project performance, margin analysis, and WIP reporting across project managers and field crews.
Designed and developed a courier onboarding portal on Salesforce Sales Cloud and Experience (Community) Cloud for a large-scale UK-based parcel delivery provider.
Automated key onboarding processes, including license verification, MOT, and insurance validation, to streamline partner enrollment.
Leveraged Apex, Flows, and platform automation tools to improve compliance, reduce manual processing, and accelerate time-to-hire for new couriers.
Supported over 1,000 active Salesforce users with scalable, process-driven design.
Architected and implemented a complex monthly commission engine in Salesforce Sales Cloud, calculating payouts based on user sales performance and profit margins.
Utilized Xplenty to extract sales data from Google Cloud Platform (GCP) into Salesforce for reporting and commission transparency.
Migrated legacy Classic console to a modern custom-built Service Console in Salesforce Service Cloud.
Enabled agents to manage cases and view parcel details from external systems through efficient API utilization and component-level communication.
Designed and deployed a complete asset lifecycle management system in Salesforce to track hardware/software allocations across a large workforce.
Developed a mobile app using barcode scanning and Einstein OCR to capture serial and IMEI numbers for automatic asset registration.
Integrated Salesforce with VMware AirWatch to sync device data from Saturn mobile devices across depots, enabling real-time visibility into device availability, status updates, and usage across the logistics network.
Provided ongoing business-as-usual (BAU) support for enhancements, bug fixes, and new feature development across Sales and Service Cloud environments to meet evolving operational needs.
Designed and developed a custom Salesforce App to integrate DocPortal, a household document management system, with the Salesforce platform.
Led end-to-end development including secure data exchange, user access controls, and metadata architecture.
Managed the Salesforce AppExchange security review process, ensuring compliance with Salesforce's ISV standards and security requirements.

Consultant/Lead

Capgemini

06.2018 - 05.2019

Developed an Information Governance platform to fabricate XML/triples ingested into MarkLogic.
Used SPARQL and XQuery for efficient search and retrieval based on user filters.

Associate

Cognizant Technology Solutions (CTS)

02.2014 - 05.2018

Built REST APIs consuming SOAP (Special Message) and REST (Ariba) services, transforming data into JSON/flat files.
Migrated loader services to AWS (EC2, S3, Lambda, API Gateway) for cloud-native scalability.
Engineered legal content services using XQuery on MarkLogic with modules like Shepard’s, TOC, and Search.
Designed a data syndication system pulling data from Oracle, generating XML, publishing to the cloud, and loading into MarkLogic.

Summary

Overview

Work History

Consultant/Lead

Associate

Education

Master of Engineering - VLSI Design

Bachelor of Engineering - Electronics And Communications Engineering

Skills

Websites

Certification

Timeline

Consultant/Lead

Associate

Master of Engineering - VLSI Design

Bachelor of Engineering - Electronics And Communications Engineering

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