Pravina Patel

• Worked collaboratively with clients to implement and enhance Carty Cell therapy application with different features
• Coordinating with business to understand the requirement and breakdown user story into multiple user stories to track and complete the individual requirement
• Performed initial functional and technical analysis to provide T-shirt size and development story points
• Worked on the proof of concept for new functionality, i.e.
• Einstein AI Prompt Builder, Email distribution, Case managements and email templates, Translations, SSO and MFA
• Coordinating with the onshore and off-shore team, business and Architect on daily basis and ensuring that there are no blockers during the development of the user stories and further making sure that the development is completed with the service level agreement
• Lead development team in the implementation of Einstein Generative AI Salesforce Pilot use cases
• Configured Prompt Templates to harness AI capabilities to predict fields, generate emails, Auto Close Case and enhance existing functionality in Case Management
• Integrated Einstein capabilities with Flows/Automation to Generate predictions and Auto Close Case
• Configured Einstein Classification to re-classify cases to enhance data and reporting quality
• Led the development and integration of Connects for Cisco Contact Center managed package in Salesforce to enhance client IVR experience
• Customized out of the box functionality as per client requirements to enhance user experience
• Led the development and integration with Forgerock to Enabled SSO for Internal User
• Coordinated with ForgeRock team for SSO configuration with salesforce and ForgeRock application
• Led the development and implemented new community portal for internal Manufacturing user
• Used Out of box experience community functionality
• Shared records with External users using sharing rules, Dynamic sharing
• Developed and implemented custom Salesforce functionality using Apex, Lightning Aura Components, Flows and Automation
• Configured point and click solutions with Salesforce Data Model (Objects and Fields), Flows, Lightning Record Pages, and security (Profile/Permissions) to provide robust solutions with minimal coding
• Supported implementation of new and existing functionality enhancements for 13 major releases over the span of 3.6 years
• Analyzed root cause and implemented fixes for defects identified through each phase of release lifecycle
• Supported HyperCare activities after major releases to ensure defects post Go-Live were handled accurately and efficiently
• Produced and maintained detailed technical documentation
• Tracked and assigned work items using Jira to provide visibility and accountability for sprint development items
• Provided clear and consistent communication between onsite and offshore development teams

· Led all aspects like Configuration, development, Data migration/quality, systems integration, 3rd party application & AppExchange Products.

· Performed day to day maintenance and implemented changes and support the overall user base.

· Design and develop Apex classes, Apex triggers, test classes with best practice and bulk request.

• Implemented Registration process using lightning Aura component for Partner portal Community

· Involved in rollout of classic to lightning migration and implemented Lightning experience for Pilot users. i.e. Testing, functionality testing.

· Worked closely with sales team and business analysts and performed detailed analysis of business and user Requirement, designed the solution by customizing various standard objects ofSalesforce.com (SFDC).

· Develop Asynchronous Apex such as Future Method, Batch Apex, Apex Schedular, Scheduling Jobs

· Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

· Created various Lightning Pages using Lightning App Builder and implemented Lightning components.

· Developed and maintained integration between salesforce and other applications via SOAP and REST based web Services

· Directed change management to document and test code release from sandboxes to production environment using Copado.

· Applied Design patterns to controls code execution, avoid runtime and governance limits

· Used Scrum Agile Methodology in my work (Daily Scrum Meeting, Planning, Sprint Backlog, 1on1 meeting).

· Configured Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

· Demonstrated ability to translate customer requirements into specification, prepared Technical document

· Worked closely with sales team and business analysts and performed detailed analysis of business and user Requirement, designed the solution by customizing various standard and custom objects of Salesforce.com

· Performed salesforce configuration and led custom development using salesforce objects and entities including

o pagelayouts, Search layouts to organize fields, Custom links, related lists, and other components on record pages, approval Process/ Workflow, Apex and Visual force.

o Implemented picklists, dependent pick lists, and validation formula fields to the custom objects.

· Deployed Apex to access object and fields and executed dynamic SOQL, SOSL & DML Queries.

· Developed Apex triggers to support business process and Custom Buttons.

· Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.