ANVEER DHILLON
Morrisville,USA
Summary
Dynamic Shift Leader with a proven track record at Feng Cha, where I spearheaded team leadership and customer service excellence, significantly enhancing customer satisfaction. I fostered a cohesive and positive workplace culture as an expert in problem-solving and motivating teams. Skilled in team motivation and customer service management, dedicated to providing the highest standard of service and creating a warm and welcoming environment for customers.
Overview
4
4
years of professional experience
Work History
Beauty Advisor- Flex
Sephora
Durham, North Carolina
11.2025 - 01.2026
- Assisted customers in selecting products and delivered tailored recommendations to meet individual beauty needs.
- Advised clients on skincare and makeup products to enhance their beauty routines.
- Maintained product displays and ensured optimal stock levels to enhance customer shopping experience.
Shift Leader
Feng Cha
Morrisville, USA
06.2025 - 10.2025
- Enhanced customer satisfaction through prompt service and immediate resolution of concerns, fostering positive customer experiences.
- Trained new employees and delegated daily tasks, ensuring smooth operations during shifts.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Seasonal Sales Associate
Urban Outfitters, Inc.
Durham, USA
11.2024 - 02.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to align with brand guidelines and attract customers.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
Shift Leader
Feng Cha
Morrisville, USA
06.2022 - 11.2024
- Supervised daily operations ensuring high-quality beverage preparation and customer service.
- Trained and mentored team members to enhance productivity and service consistency.
- Managed inventory levels, minimizing waste while maintaining product availability.
Education
Bachelor of Arts - International Studies
North Carolina State University
Raleigh, NC05-2029
Skills
- Positive Attitude
- Team Leadership
- Problem-Solving
- Team motivation
- Customer Service Management
- Customer service focus
- Cash handling
- Flexible schedule
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Beauty Advisor- Flex
Sephora
11.2025 - 01.2026
Shift Leader
Feng Cha
06.2025 - 10.2025
Seasonal Sales Associate
Urban Outfitters, Inc.
11.2024 - 02.2025
Shift Leader
Feng Cha
06.2022 - 11.2024
Bachelor of Arts - International Studies
North Carolina State University