Elizabeth Garcia
San Antonio
Summary
Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Beauty Advisor
HEB Grocery Store
San Antonio
02.2011 - Current
- Advised customers on skincare and cosmetic product selection.
- Demonstrated makeup application techniques to enhance customer experience.
- Maintained product displays to ensure appealing presentation and organization.
- Assisted in inventory management by restocking shelves and monitoring supplies.
- Educated customers on product benefits, ingredients, and usage instructions.
- Collaborated with team members to create engaging promotional events and activities.
- Trained new staff on sales techniques and product knowledge for effective performance.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Ensured that all displays were neat and organized at all times.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
Call Center Representative
Concentrix
Laredo
05.2007 - 09.2009
- Answer customer calls and inquiries promptly
- Resolve customer issues using company guidelines
- Document customer interactions in system
- Coordinate with departments for issue resolution
- Update records with accurate information
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
United South High School
Laredo, Texas05-2007
Skills
- Skincare consultation
- Makeup application
- Product knowledge
- Sales-driven approach
- Positive attitude
- Attention to detail
- Retail experience
- Customer service
- Merchandise restocking
- Empathy and patience
- Active listening
- Organization and multitasking
- Beauty product knowledge
- Trend awareness
- Friendly and outgoing
- Theft prevention
- Inventory control
- Customer engagement
- Event promotion
- Display arrangements
- Color matching techniques
- New product tracking
Timeline
Beauty Advisor
HEB Grocery Store
02.2011 - Current
Call Center Representative
Concentrix
05.2007 - 09.2009
High School Diploma -
United South High School