Kaylie Floyd
Simi Valley,CA
Summary
Driven professional with a proven track record at Ulta Beauty Inc., adept in customer engagement and sales, leveraging extensive product knowledge and personalized recommendations to boost sales revenue. Excelled in team collaboration and customer service, enhancing brand awareness and customer satisfaction. Demonstrates exceptional organization and multitasking skills, significantly improving store operations and customer experience.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Ulta Beauty Inc.
11.2022 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Host/cashier
Buffalo Wild Wings
04.2022 - 02.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
California Pizza Kitchen
08.2021 - 05.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
Esthetics - Cosmetology
Simi Institute For Careers And Education
Simi Valley, CA09.2023
High School Diploma -
Santa Susana High School
Simi Valley, CA06.2022
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Customer Engagement
- Retail experience
- Customer Consultation
- Products knowledge
- Brand Awareness
- Personalized recommendations
- Payment Processing
- Beauty Trends
- Customer Needs Assessment
- Merchandise Restocking
- Returns processing
- Cosmetics industry trends
- Skincare consultation
- Makeup Application Techniques
- Demonstration skills
- Esthetics
- Theft Prevention
- Display arrangements
- Cash Handling
- Goal-Driven
- Adaptable and Flexible
- Store Opening and Closing
- Cash Register Operation
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Sales and Promotions
- Inventory and Stocking
- Customer Assistance
- Sales floor organization
- Attention to Detail
Timeline
Beauty Advisor
Ulta Beauty Inc.
11.2022 - Current
Host/cashier
Buffalo Wild Wings
04.2022 - 02.2023
Host
California Pizza Kitchen
08.2021 - 05.2022
Esthetics - Cosmetology
Simi Institute For Careers And Education
High School Diploma -
Santa Susana High School
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