Hi, I’m
Anwar Khan Saadat
Information Technology Specialist/Network And System Administrator
Falls Church,VA
Overview
11
years of professional experience
4
years of post-secondary education
6
Certificates
Work History
U.S. Agency For International DevelopmentWashington, DC
Information Technology Specialist
04.2023 - Current
Job overview
- Facilitated best user experience through continuous support and communication of system changes and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Planning and Scheduling Installation of new or modified hardware and operating system, applications software including managing accounts, network and system applications access
- Managing technical operation of mission information and telecommunications systems, including day-to-day windows systems administrations issues, managing more then 30 users on daily basis
- Used ServiceNow ticketing systems to manage and process support and resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones and Countries.
Dexis Professional Services (DPS)Washington, DC
Computer Management Specialist
02.2022 - 04.2023
Job overview
- Established network specifications and analyzed workflow, access, information and security requirements including Managing onboarding and offboarding of employees with USAID Afghanistan mission.
- Planning and scheduling installation of new or modified hardware and operating systems and applications software including managing accounts, network rights, and access to systems and applications.
- Managing technical operation of mission information and telecommunication system, including day-to-day troubleshooting, assisting users with laptop, desktops smartphone device configuration and troubleshooting.
- Managing and troubleshooting Google Cloud shared drives, groups and applications including management of maintenance of Intranet Web Pages
American College Of Cardiology, ACCWashington, DC
Client Support Associate
11.2021 - 02.2022
Job overview
- Established and provided excellent customer service by following up with clients, mailing out applications, and responding to incoming calls.
- Verified that basic needs are being met, performed navigation assistance for various benefits, and increased access to available services.
- Conducted application deployment, performed client security patching, actively troubleshooted, and fixed Windows OS and applications.
- Managed and increased troubleshooting efforts for Azure resources such as VMs, Storages, Azure AD, and Subscriptions, including Azure Databases and Applications, including VMware, SCCM, Active Directory, and Microsoft 365 administration and troubleshooting within Jira Service platform.
- Handled asset management and configuration, managed inventory, and oversaw identity and permission management.
USAID AfghanistanKabul, Afghanistan
Computer Management Assistant
04.2019 - 11.2021
Job overview
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Managed and maintained network systems/infrastructure and provided customer support to 300 users.
- Manage, Install and Troubleshoot Layer 2/3 Switches and Routers including installing, managing and troubleshooting Microsoft Servers such Active Directory, DHCP, File Server, Printer Server etc.
- Analyzed work processes and Local Area Network (LAN) systems, recommended changes in compliance with Agency standards, requirements, and regulations.
- Managed installation configured and troubleshot desktop workstations, laptops, printers, digital scanner and switches.
- Smartphone devices configuration, management, troubleshooting using MDM, BES12 etc
United State Embassy, Kabul, AfghanistanKabul, Afghanistan
Information Management Assistant
06.2016 - 04.2019
Job overview
- Troubleshoot, determine, develop and maintain network diagrams and documentations for all camp sites and US Embassy compound.
- Collaborated with colleagues on improvement of network infrastructure in order to increase quality, reliability, effectivity, and reduce expenses.
- Deploy and Change designs and implementation to meet new camp site requirements for Windows server Include, DHCP, DNS, Active directory.
- Cisco switch maintenance, configuration, system backups and restorations including Installation and Management of different Microsoft Servers including Applications Server, File Servers, Print Servers etc.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution to more 2000 users
Wise Global GroupKabul, Afghanistan
Network and System Administrator
01.2015 - 06.2016
Job overview
- Established a comprehensive Network Design and Layout, and managed/administered Network and client end devices. This included identifying and solving any problems that arose with Cisco switches/Routers & Network.
- Managed Windows 2008 servers, including performing DHCP, DNS, and AD/Replication tasks between sites. Installed, configured, and troubleshooted computer and application problems, as well as troubleshooted technical issues in network printers and digital senders.
- Supported IT infrastructure for more than 3000 domain users, increasing efficiency and effectiveness. This role involved performing regular disaster recovery operations and conducting data backups on daily basis.
Wise Global GroupKabul, Afghanistan
IT Team Lead
09.2012 - 01.2015
Job overview
- Oversaw daily operation of ANDU (Afghanistan National Defense University) networks along with hardware and software support and training for users; planned, designed, and applied data connectivity for LAN and Wide Area Network (WAN) systems.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs including Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Timeline
Azure Administrator Associate
05-2023
Information Technology Specialist
U.S. Agency For International Development
04.2023 - Current
Computer Management Specialist
Dexis Professional Services (DPS)
02.2022 - 04.2023
Client Support Associate
American College Of Cardiology, ACC
11.2021 - 02.2022
CompTIA A+
05-2021
Computer Management Assistant
USAID Afghanistan
04.2019 - 11.2021
ITIL Foundation
12-2018
CCNA - Cisco Certified Network Associate
09-2018
CompTIA Security+
06-2018
CompTIA Network+
09-2017
Information Management Assistant
United State Embassy, Kabul, Afghanistan
06.2016 - 04.2019
Network and System Administrator
Wise Global Group
01.2015 - 06.2016
IT Team Lead
Wise Global Group
09.2012 - 01.2015
Kardan University
Bachelor of Science from Information Technology
03.2012 - 12.2015
Summary
A successful IT Specialist with extensive work experience in network/system administrations of hardware, software running and configuring of Windows Server OS, Domain, Active Directory Services, DNS, DHCP, FTP; Backup Strategy, VMware, Solar Winds configuration and Troubleshooting; Networking Configuration like EIGRP, OSPF, NAT, Cisco switching & routing; Experienced working with Azure Cloud Infrastructure, Google Cloud Infrastructure, O365 and the ability to develop and maintain close working relationships with all team members. Customer facing technical expert, used to explaining complex terms in a straightforward way, having the personal drive required to deliver a service that often exceeds the expectations of customers through a positive, well organized and structured approach and always with a first-class work ethic.
Skills
End-user support
Hardware installations
LAN protocols
Task Prioritization
Network administration
Google Cloud Apps
Microsoft Azure
ServiceNow, MyServices, JIRA Ticketing Apps
Network and System Administration
Education
Kardan UniversityKabul, Afghanistan
Bachelor of Science from Information Technology
03.2012 - 12.2015
Certification
CCNA - Cisco Certified Network Associate