Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Server

Anxious Maworera

Omaha ,Nebraska

Summary

Dynamic professional with extensive experience at Disney Cruise Lines, excelling in training and mentoring staff to enhance service quality. Proven ability in strategic planning and complex problem-solving, resulting in improved customer satisfaction and team performance. Skilled in inventory control and fostering a motivated work environment, driving operational success.

Overview

2024
2024
years of professional experience

Work History

Supervisor

Dial Senior Living
  • Trained new staff on operational procedures.
  • Supported daily scheduling and coordination of team activities to enhance workflow efficiency.
  • Monitored inventory levels and reported discrepancies to ensure accurate stock management.
  • Collaborated with team members to maintain cleanliness and organization within work areas.Customer Service:
    Greet customers warmly and answer questions.
    Provide menus and explain specials.

    Order Taking & Delivery:
    Accurately take food and drink orders.
    Deliver orders promptly and correctly.

    Table Maintenance:
    Keep tables clean and presentable.
    Refill drinks and check on guests.

    Billing:
    Prepare checks and handle payments.
    Process cash, credit cards, or other payment methods.

    Problem Solving:
    Handle customer complaints or errors with professionalism.
    Coordinate with the kitchen and management if issues arise.

    Teamwork:
    Assist coworkers during busy times.
    Communicate with kitchen and bar staff effectively.

Lead Server Trainer

Disney Cruise Lines
  • Developed and implemented training programs for new server staff, enhancing service quality and consistency.
  • Facilitated hands-on training sessions to improve team efficiency and customer engagement skills.
  • Evaluated server performance through feedback and observation, providing constructive guidance for improvement.
  • Collaborated with management to identify training needs and align programs with company standards.
  • Actively participated in weekly management meetings, contributing valuable insights and suggestions to enhance overall restaurant operations.
  • Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
  • Facilitated seamless transitions during shift changes by effectively communicating pertinent information to incoming staff members.
  • Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
  • Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
  • Promoted a culture of teamwork by facilitating collaboration among restaurant staff members.
  • Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
  • Developed comprehensive training materials to support new hires in mastering essential skills.
  • Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
  • Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
  • Increased staff retention through effective communication and fostering a positive work environment.
  • Contributed to continuous process improvement initiatives focused on enhancing guest satisfaction scores.
  • Assisted in onboarding processes, ensuring new hires adapted quickly to operational procedures.
  • Fostered a positive learning environment that encouraged teamwork and open communication among staff members.
  • Maintained up-to-date knowledge of menu offerings and service protocols to ensure accurate staff training.
  • Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
  • Streamlined server training processes for improved efficiency and consistency in service delivery.

Server

Disney Cruise Lines
01.2008 - 02.2024
  • Provided exceptional customer service, ensuring guest satisfaction during dining experiences.
  • Collaborated with kitchen staff to deliver accurate and timely orders.
  • Assisted in training new servers on menu knowledge and service protocols.
  • Managed multiple tables efficiently while maintaining attention to detail.
  • Resolved guest inquiries and concerns promptly, enhancing overall dining experience.
  • Monitored dining area for cleanliness and organization throughout service shifts.
  • Recommended menu items based on guest preferences, showcasing extensive product knowledge.
  • Participated in team meetings to discuss service strategies and improve operational efficiency.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

GDE - Ordinary Level

Mufakose High
Harare
01.2000

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Strategic planning
  • Complex Problem-solving
  • Staff development
  • Inventory control

Accomplishments

Disney Cruise line employee of the year

Timeline

Server

Disney Cruise Lines
01.2008 - 02.2024

Supervisor

Dial Senior Living

Lead Server Trainer

Disney Cruise Lines

GDE - Ordinary Level

Mufakose High

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Anxious Maworera