Anya Baker
Palmer,TN
Summary
Adept at elevating guest experiences, I excelled in service prioritization and upselling techniques at Web3 Mexican Grille, enhancing dining satisfaction and sales. My proactive approach and expertise in dining area maintenance ensured operational excellence, showcasing my ability to blend hard and soft skills effectively for superior service delivery.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Head Waiter
Web3 Mexican Grille
Altamont, TN
02.2024 - 12.2024
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
Wait Staff Member
O'Charley's
Manchester, Tennessee
08.2024 - 09.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took beverage orders from patrons and served drinks promptly.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Associate of Applied Science - Cosmetology
Love Beauty School
1161 Murfreesboro Hwy, Manchester, TN 3735507-2025
High School Diploma -
Grundy County High School
24970 TN-108, Coalmont, TN 3731305-2024
Skills
- Service prioritization
- Upselling techniques
- Buffet setup and takedown
- Menu presentation
- Food and beverage pairings
- Dining area maintenance
Affiliations
- Completed Dual Enrollment courses during junior and senior years of high school
- Contributed to a Book Club dedicated to discussing various authors and themes
- Engaged in after-school development programs
- Member of Choir during all four years of high school
- Engaged in high school athletics, playing both baseball and volleyball
- Earned a grade of 90% or above in business-related subjects
Certification
- Certificate of Completion in Business Management and Administration, awarded May 13, 2024
- Financial Literacy Certification, awarded May 12, 2024
Interests
- Proficient in Microsoft Excel, PowerPoint, and Word; passion for Business Management.
- Finance Education and Exploration
- Active member of a Christian congregation; Lead Vocalist for a youth group performing at various churches and local events
References
References available upon request.
Timeline
Wait Staff Member
O'Charley's
08.2024 - 09.2024
Head Waiter
Web3 Mexican Grille
02.2024 - 12.2024
- Certificate of Completion in Business Management and Administration, awarded May 13, 2024
- Financial Literacy Certification, awarded May 12, 2024
Associate of Applied Science - Cosmetology
Love Beauty School
High School Diploma -
Grundy County High School
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