Summary
Overview
Work History
Education
Skills
Languages
References
Additional Information
Timeline
Generic

Anya Galina

Denver,CO

Summary

Objective

To obtain a position with a company where I am able to utilize my knowledge and established skills to further grow personally and professionally.

Overview

18
18
years of professional experience

Work History

Contract Coordinator / Rating & Billing Specialist

CEVA Logistics LLC
04.2013 - Current
  • Work with Dock and Station Manager to over see 40 employees/casual staff of CEVAs Cross Dock Operation; with focus in overseeing dispatch, inbound/outbound departments.
  • Independent Contractor Relations: Oversee 21 contracts that entail: Contract Completion, Recruiting, Onboarding, Training, Compliance, Claims, Accounting. Oversee full contract administration process.
  • Build and Maintain relationships with employees, customers, independent contractors, and third party agents.
  • Coordinate rating, auditing and billing functions.
  • Ensure accurate and timely processing to maximize margins and revenue.
  • Assist with overseeing services and customer commitments to reflect established company policies, procedures, and requirements.
  • Communicate with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs.
  • Assess risks in contract changes and potential impacts, informing station manager in detail of concerns to avoid liabilities.
  • Assist station manager with making key decisions and providing corrective action recommendations.

Operations Manager

DHL Global Mail
02.2006 - 08.2014
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Responsible for executing policies and procedures necessary to manage physical manipulation of mail/small parcels, within, into and out of the assigned Distribution Center.
  • Established an environment of teamwork, employee involvement/empowerment,fairness, and consistency.
  • Had oversight of leads, operations, costs, all finance, human resources, safety and security compliance.
  • Ensured daily proper staffing by department and shift based on volume an cost per unit.
  • Conducted reviews, coached and trained all employees.
  • Reviewed productivity, KPI, and quality reports.
  • Supported HR in recruitment and interview process for new employee hires and contractual staffing.
  • Liaison between the facility and on-site postal clerks.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Psychology

Riverside Community College
Riverside, CA

High School Diploma -

Corona High School
Corona, CA
06.1998

Skills

  • Ability to motivate, delegate and hold direct reports accountable to daily, weekly and monthly production objectives
  • Independent Contractor Relations ( Business and Residential Contracts)
  • Excellent oral and written communication skills including ability to adapt to various audiences
  • Safety, Security and TSA Compliance
  • Organizational Skills
  • Workflow Processes
  • Customer Contract Requirements
  • Contract Performance Monitoring
  • Planning and Prioritization
  • Proficient in MS Word, Excel, and Power Point
  • Excellent Verbal and Written Communication
  • Strong analytical Complex Problem-Solving

Languages

Spanish
Native or Bilingual

References

Lavern Palmer Lavern.Palmer@Cevalogistics.com (832) 560-7117 Regulatory Compliance Administrator


Douglas Hoover hoov@me.com (303) 210-1964 Independent Contractor


Martin Doss martindoss30@yahoo.com (303) 591-6374 Independent Contractor/Coach

Martha Parson mparson2002@gmail.com (719) 472-4315 DIA Account Manager


Keri Daic Mkab11@yahoo.com (281) 467-1007 QHSE Administrator

Additional Information

  • Ambitious
  • Creative
  • Honest
  • Flexible
  • Coachable
  • Loyal

Timeline

Contract Coordinator / Rating & Billing Specialist

CEVA Logistics LLC
04.2013 - Current

Operations Manager

DHL Global Mail
02.2006 - 08.2014

Psychology

Riverside Community College

High School Diploma -

Corona High School

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Anya Galina