Anya McKinley
Vista,CA
Summary
Seasoned Esthetician with comprehensive experience in various skin treatments and beauty therapies. Skilled in client consultation, treatment customization according to individual needs, and maintaining hygienic work environment. Notable for enhancing customer satisfaction by providing high-quality services and fostering repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Small Business Owner
Midnight Glow Studio
Pensacola, FL
05.2024 - 01.2025
- Designed customer loyalty programs to increase sales revenue.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Developed marketing campaigns to deliver messages to right audience.
- Developed and maintained an online presence through website management and social media.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
- Invested in technology and systems to support business growth and improve operational capabilities.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Lead Barista
Pacific Kava
Pensacola, FL
11.2023 - 12.2024
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Described menu items to customers and suggested products based on stated preferences.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
Barback/Food Preparation Worker
Georges Bistro + Bar
Pensacola, FL
08.2024 - 11.2024
- Facilitated quick and efficient service by setting up bartender stations before shifts.
- Removed empty bottles and trash, keeping work areas clear and sanitary.
- Operated dishwashers to clean glassware, ensuring a steady supply for bartenders.
- Took food and drinks to bar and table customers.
- Restocked bar with necessary supplies, including liquor, beer, wine, and mixers.
- Helped prepare mixed drinks using proper measurements and techniques.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Replenished bar glasses, garnishes and condiments.
Waxing Specialist
European Wax Center
Pensacola, FL
08.2023 - 05.2024
- Inventoried, made repeat orders and stocked treatment rooms.
- Provided aftercare instructions to ensure client satisfaction with treatment results.
- Maintained a professional environment in the waxing area by ensuring all supplies were stocked, clean, and organized.
- Adhered to safety protocols while administering waxing treatments.
- Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
- Sanitized equipment between each client use.
- Provided personalized care to make clients feel comfortable.
- Scheduled appointments for returning customers as well as new ones.
Server
Somersett Golf And Country Club
Reno, NV
11.2022 - 06.2023
- Delivered food orders promptly and courteously.
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu items, describing ingredients and cooking methods upon request.
Sever/Restaurant Hostess
Poncho and Willies
Sparks, NV
08.2020 - 07.2021
- Informed kitchen staff of any special orders or dietary restrictions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted guests and sat customers at tables or in waiting areas.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Answered phones promptly to record and confirm reservations.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Accepted payments from guests for dine-in and take-out foods.
- Built positive relationships with other front-of-house and kitchen staff.
Front Desk Receptionist
Tribe Hair Studio
Reno, NV
11.2019 - 02.2020
- Greeted customers warmly and made them feel welcome.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Managed company calendar and scheduled events.
- Completed basic bookkeeping and document filing.
- Assisted in the management of the company's social media accounts.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
Esthetician -
Milan Institute Of Cosmology
Reno, NV07-2021
High School Diploma -
Edward C Reed Highschool
Reno, NV05-2020
Skills
- Health codes compliance
- Inventory
- Espresso machine operations
- Safe food handling
- Latte artistry
- Menu memorization
- Drawer balancing
- Order taking
- Scheduling
- Phone etiquette
- Document management
- Daily specials memorization
- Guest engagement
Certification
- CPR/AED
Timeline
Barback/Food Preparation Worker
Georges Bistro + Bar
08.2024 - 11.2024
Small Business Owner
Midnight Glow Studio
05.2024 - 01.2025
Lead Barista
Pacific Kava
11.2023 - 12.2024
Waxing Specialist
European Wax Center
08.2023 - 05.2024
Server
Somersett Golf And Country Club
11.2022 - 06.2023
Sever/Restaurant Hostess
Poncho and Willies
08.2020 - 07.2021
Front Desk Receptionist
Tribe Hair Studio
11.2019 - 02.2020
Esthetician -
Milan Institute Of Cosmology
High School Diploma -
Edward C Reed Highschool
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