Reiner J Els
Delray Beach,FL
Summary
BIO: Collectively, I have over18 years' experience in the Hospitality Industry. I am very set on attention to detail and making sure the customer gets the best experience possible from the moment they step through our doors. I strive for perfection in every aspect of my career and am very passionate about the industry and the people we take care of. From working in different countries around the world, I have seen many ways to ensure guest satisfaction and am passionate about providing the best customer service possible. After several years back in my home country I decided to return to the United States to further my Hospitality career and grow as a Hospitality Professional.
Overview
15
15
years of professional experience
Work History
Food and Beverage Supervisor
Addison Reserve Country Club
10.2023 - Current
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
Food and Beverage Manager
Bald Peak Colony Club
05.2023 - 10.2023
Food and Beverage Professional
Addison Reserve Country Club
10.2022 - 05.2023
Food and Beverage Professional
Addison Reserve Country Club
10.2021 - 05.2022
Dining Room Manager
Bald Peak Colony Club
05.2021 - 10.2021
Food and Beverage Professional
The Polo Club Of Boca Raton
10.2020 - 05.2021
Dining Room Manager
Bald Peak Colony Club
05.2020 - 10.2020
Food and Beverage Professional
The Polo Club Of Boca Raton
10.2019 - 05.2020
Food and Beverage Director
Peermont
08.2017 - 02.2019
- Umodzi Park is Malawi’s only 5 Hotel in the country
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- The 130 room Hotel has 3 restaurants and 6 VIP conference rooms
- The complex also boasts a 1200-seater International Convention
- Centre as well as a 1500 pax Banquet Hall which held numerous events and functions
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Worked with qualified chef to diversify menu with new offerings.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns and encourage growth .
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Owner/General Manager
Je’Vista Social Cafe, Jeffreys bay SA
06.2014 - 04.2018
Food and Beverage Supervisor
The Polo Club Of Boca Raton
10.2013 - 05.2014
Acting Assistant General Manager
Sebonack Golf Estate
05.2013 - 10.2013
Food and Beverage Professional
The Polo Club Of Boca Raton
10.2012 - 05.2013
Clubhouse/Operations Manager
Sebonack Golf Estate
05.2009 - 10.2011
Education
Certificate - Currently Studying - Level 3
WSET
2023
Introductory Sommelier Course
Court of Master Sommeliers
Certificate2023
Certificate - Level 1 And 2
International Sommelier Guild
2021
Career Diploma - Hotel And Restaurant Management
Penn Foster Career School
2020
Certificate - Hospitality And Tourism Management
FAU
Florida City, FL2020
Diploma - Sound Engineering
Damelin College
2007
High School Diploma -
Hangklip High School
2002
Skills
- Professional Relationships
- Suggestive Selling
- Performance Strategies
- Occupational Health and Safety
- Customer Experience
- Food and Beverage Management
- Food Service Team Development
- Standard Operating Procedures Understanding
- POS Inventory System and Terminal Operation
- Developing Special Dishes and Recipes
- Service Delivery Management
- Calm and Pleasant Demeanor
Timeline
Food and Beverage Supervisor
Addison Reserve Country Club
10.2023 - Current
Food and Beverage Manager
Bald Peak Colony Club
05.2023 - 10.2023
Food and Beverage Professional
Addison Reserve Country Club
10.2022 - 05.2023
Food and Beverage Professional
Addison Reserve Country Club
10.2021 - 05.2022
Dining Room Manager
Bald Peak Colony Club
05.2021 - 10.2021
Food and Beverage Professional
The Polo Club Of Boca Raton
10.2020 - 05.2021
Dining Room Manager
Bald Peak Colony Club
05.2020 - 10.2020
Food and Beverage Professional
The Polo Club Of Boca Raton
10.2019 - 05.2020
Food and Beverage Director
Peermont
08.2017 - 02.2019
Owner/General Manager
Je’Vista Social Cafe, Jeffreys bay SA
06.2014 - 04.2018
Food and Beverage Supervisor
The Polo Club Of Boca Raton
10.2013 - 05.2014
Acting Assistant General Manager
Sebonack Golf Estate
05.2013 - 10.2013
Food and Beverage Professional
The Polo Club Of Boca Raton
10.2012 - 05.2013
Clubhouse/Operations Manager
Sebonack Golf Estate
05.2009 - 10.2011
Certificate - Currently Studying - Level 3
WSET
Introductory Sommelier Course
Court of Master Sommeliers
Certificate - Level 1 And 2
International Sommelier Guild
Career Diploma - Hotel And Restaurant Management
Penn Foster Career School
Certificate - Hospitality And Tourism Management
FAU
Diploma - Sound Engineering
Damelin College
High School Diploma -
Hangklip High School
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