Anyi Miliano
West Haverstraw,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banking Relationship Specialist
ConnectOne Bank
Rockland, NY
08.2022 - 02.2023
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Oversaw daily operations of busy office environment, ensuring tasks were completed efficiently and accurately.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Built and managed relationships with key clients and partners to drive growth.
Claim Examiner
Matrix Absence Management Inc.
Hawthorne, NY
08.2019 - 08.2022
- Conducted thorough investigations into complex claims, gathering detailed evidence and interviewing involved parties to reach fair conclusions.
- Developed positive relationships with clients, maintaining open lines of communication for prompt issue resolution.
- Managed high-volume caseloads, maintaining organization and attention to detail for each individual case.
- Collaborated with medical professionals to verify treatment plans and ensure proper reimbursement levels.
- Improved customer satisfaction by providing timely and accurate claim updates throughout the process.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Personal Banker
Wells Fargo
Spring Valley, NY
10.2016 - 08.2019
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Education
Cardio Vascular Sonographer - Diagnostic Medical Sonography
Eastwick College
Ramsey, NJ06.2026
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Certification
- Medical Assistant
- EKG
- Phlebotomist
Timeline
Banking Relationship Specialist
ConnectOne Bank
08.2022 - 02.2023
Claim Examiner
Matrix Absence Management Inc.
08.2019 - 08.2022
Personal Banker
Wells Fargo
10.2016 - 08.2019
Cardio Vascular Sonographer - Diagnostic Medical Sonography
Eastwick College