Mohamed Mahamud
Saint Cloud,MN
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
from a refugee camp to being my family's first college graduate. My distinct perspective and goals have been greatly influenced by my upbringing in a refugee camp. Since I know what it's like to go without food or opportunities, I always go above & beyond when one presents itself.
Overview
5
5
years of professional experience
Work History
BANKING RELATIONSHIP SPECIALIST
Stearnsbank
01.2024 - Current
- Perform account opening for deposit products and educate clients on the Bank's product and service offerings
- Ensure all activities, transactions and records are in compliance with operational, security and control procedures of the Bank, preventing fraud and protecting customer assets
- Sell, explain, and open deposit accounts for both personal and business customers and prepare all related documentation.
- Maintain bank security by following policy, which includes internal security, transaction security, and robbery procedures.
- Actively interact with customers, prospects, and coworkers to build strong business relationships.
- Develop strong understanding of products, services, sales skills, and service standards
- Develop and sustain positive relationships with a range of people, including People Incorporated clients, community leaders, local groups and organizations, community-based and faith-based organizations and local authorities to support and sustain community-led action.
- Develop & explain to customers about the Shariah-compliant products & requirements.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Scan & index account forms in M-Files.
- Collaborate with cross-functional teams including Marketing, Sales, IT, Data, to understand business objectives and align analytics efforts.
- Collaborate with internal teams, including Islamic Banking leadership, sales, community engagement, and operations, to ensure alignment and integration of brand strategies with overall business objectives.
- Collaborate in and support the Bank's other marketing initiatives and community outreach events.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Enhanced community involvement by organizing and leading outreach programs and events.
Future Teacher Academy Counselor
St. Cloud State University
06.2019 - Current
- Actively engaged in recruiting students for the Future Teacher Academy during the summer months
- Assisted university mentors in guiding students towards academic success and fostering a positive learning environment
- Played a key role in facilitating the transition of students into the university setting.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Demonstrated positive influence to the youth by acting appropriately, being respectful to others and actively listening.
Direct Support Professional
Progressive living inc
04.2022 - 11.2022
- Contribute to management team activities on a regular basis
- Assist in establishment of consistent customer service policies and procedures
- Oversee regulation and coordination of a variety of community services
- Help clients with comprehensive care
- Provide clients with therapy and mentorship
- Order medication and help drive clients to appointments.
Education
Bachelor of Arts - Aviation Management
Minnesota State University - Mankato
Mankato, MN05.2025
Bachelor of Arts - Economics
Saint Cloud State University
Saint Cloud, MN05.2024
Skills
- Critical Thinking
- MS OFFICE
- Time Management
- Adaptability
- Project Management
- Problem Solving
- Communication
- Mathematical Skills
- Business Economics
- [Somali] Fluency
- Teamwork and Collaboration
- Computer Skills
- Microsoft Office
- Information Security
- Document Scanning
- Skilled in [Fiserv/ M-files]
- Community Engagement
- Activity Planning
- Youth Mentoring
- Event Setup
- Community Relations
- Event Support
- Microsoft Outlook, Word, and Excel
References
- Gricel Escobedo, Director of recruitment and retention, gescobedo@stcloudstate.edu, 858-735-9644
- Kathryn young, Director of clinical experiments, kyoung1@stcloudstate.edu, 320-308-4783
- Nicole Schmidt, Director of Progressive living inc, 507-382-1999
- Jane Litchy, VP , Director of Banking & Nonprofit Banking, Banking Management, JaneL@stearnsbank.com, 320-650-1186
Languages
SOMALI
Native or Bilingual
Timeline
BANKING RELATIONSHIP SPECIALIST
Stearnsbank
01.2024 - Current
Direct Support Professional
Progressive living inc
04.2022 - 11.2022
Future Teacher Academy Counselor
St. Cloud State University
06.2019 - Current
Bachelor of Arts - Aviation Management
Minnesota State University - Mankato
Bachelor of Arts - Economics
Saint Cloud State University