Anyira Sevilla
Lafayette,LA
Summary
Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures. Passionate educator with background in supporting teachers and students across preschool to secondary school levels. Skilled in creating engaging learning environments, adapting teaching methods to meet diverse student needs, and implementing innovative educational techniques. Demonstrated ability to improve student understanding and academic performance through targeted instructional support. Committed to fostering educational development and success for all students.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Paraprofessional
Lafayette High School
Lafayette, LA
09.2023 - Current
- Facilitated communication between students, teachers, and parents.
- Distributed tests and collected homework assignments after completion.
- Organized student performance and enrichment activities to facilitate learning.
- Prepared classroom materials and educational resources for daily lessons.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Administered assessments to determine student's academic performance levels.
- Guided students in developing organizational and study skills.
Customer Service Representative
TJX Companies
Lafayette, LA
09.2010 - 10.2014
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Certification In Phlebotomy -
Acadiana Area Career College
Lafayette, LA08-2022
GED -
South Louisiana Community College
Lafayette, LA05-2022
Skills
- Spanish language fluency
- English fluency
- Communication skills
- Organizational skills
- Strategic thinking
- Problem-solving
- Time management
- CPR/AED
Certification
- Phlebotomy technician certificate
- CPR Certificate
Languages
Spanish
Native/ Bilingual
English
Full Professional
Affiliations
Read books
Volunteer at church
Enjoy spend time with my family
Timeline
Paraprofessional
Lafayette High School
09.2023 - Current
Customer Service Representative
TJX Companies
09.2010 - 10.2014
Certification In Phlebotomy -
Acadiana Area Career College
GED -
South Louisiana Community College
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