Organized and dedicated individual with a proven track record of providing exceptional customer service in fast-paced environments. Offering sharp attention to detail and strong decision-making skills to manage multiple, simultaneous tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Swim Instructor
Charlotte British Swim Schools
11.2023 - Current
Taught daily swim instruction to students varying in ages and skill levels.
Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Provided positive reinforcement and motivation to increase student confidence and performance.
Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Took notes strengths and weaknesses of each child in class to track progress.
Adapted teaching techniques to different learning styles.
Maintained control and safety of class and kept children in flotation always within arm's reach.
Lifeguard
Ray's Splash Planet | NC
07.2022 - 08.2023
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
Provided friendly customer service to guests and addressed concerns
Monitored safety of guests in and around swimming pool
Attentively monitored swimmers to identify distress
Responded to patron incidents in professional and timely manner
Demonstrated rescue techniques and provided first aid in emergency situations
Administered CPR and first-aid following best practices
Swim Instructor
Aqua Tots Swim Schools | NC
05.2021 - 06.2022
Taught daily swim instruction to students varying in ages and skill levels
Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
Provided positive reinforcement and motivation to increase student confidence and performance
Used teaching aids such as kickboards, diving rings, and fins correctly to teach students
Took notes on the strengths and weaknesses of each child in class to track progress
Communicated clearly and positively with parents to ensure expectations were met and exceeded
Adapted teaching techniques to different learning styles
Mentored and trained new swim instructors on best practices.
Cashier
Great American Cookies | NC
10.2019 - 03.2021
Greeted customers entering the store and responded promptly to customer needs
Built relationships with customers to encourage repeat business
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Worked flexible schedule and extra shifts to meet business needs.
Education
Biology
University of North Carolina
Charlotte, NC
05.2025
Associate of Science Degree - Biology
Cape Fear Community College
Wilmington, NC
05.2021
Skills
A'Nyla Farley
Charlotte , NC 7064737209
Afarley5@unccedu
Customer service, Communication skills, Time management, Guest services, Leadership, Problem Solving, Customer Support, Self
Hybrid Sales and Customer Service Manager at British Swim School - FlatironsHybrid Sales and Customer Service Manager at British Swim School - Flatirons