Anyla Harrison
McDonough,GA
Summary
Dedicated professional with strong customer service skills and cash handling expertise. Proven ability to manage crowd control and deliver exceptional guest experiences in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Event Security Guard
SAFE Management
Atlanta, GA
03.2025 - Current
- Monitored event areas to ensure the safety of guests, staff, and performers
- Managed crowd control and assisted with orderly entry and exit procedures
- Responded to security concerns and reported incidents to supervisors promptly
- Enforced event rules and policies in a calm, professional manner
- Assisted attendees with directions and general inquiries to support a positive event experience
Cashier
Publix
McDonough, GA
07.2024 - 12.2024
- Accurately processed 100+ customer transactions per day using POS systems, maintaining a 98% accuracy rate
- Delivered prompt, courteous service that contributed to increased customer satisfaction scores
- Supported front-end operations by preparing food items, assisting with inventory, and restocking merchandise
- Maintained clean, organized checkout stations in accordance with company health and safety standards
- Resolved customer inquiries and returns efficiently, achieving a 90% first-contact resolution rate
Floor Staff Member
Regal Cinemas
McDonough, GA
06.2023 - 07.2024
- Provided friendly service to 200+ theater guests daily, ensuring a welcoming and efficient customer experience
- Operated POS terminals for ticket and concession sales with 100% cash-handling accuracy
- Trained and mentored 5+ new employees on customer service protocols and daily operational tasks
- Maintained cleanliness and order throughout the lobby, auditoriums, and restrooms, exceeding corporate audit benchmarks
- Multitasked across service points to reduce wait times by 25% during peak showtimes
Crew Trainer
McDonald's
Queens, NY
09.2021 - 07.2022
- Delivered high-volume service to 300+ customers per shift, consistently meeting speed and accuracy goals
- Mentored 10+ new hires, accelerating onboarding and improving team performance by 30%
- Executed cash and digital transactions with 99% drawer accuracy, reducing discrepancies and delays
- Assisted in food preparation, restocking, and inventory rotation to maintain smooth operations
- Ensured compliance with food safety, cleanliness, and sanitation standards, contributing to top health inspection scores
Education
Bachelor of Science -
Clayton State University
Morrow, GA05-2028
High School Diploma -
Dutchtown High School
Hampton, GA05-2024
Skills
- Customer Service Excellence
- Cash Handling & POS Systems
- Team Collaboration
- Conflict Resolution
- Communication Skills
- Multitasking
- Cleanliness & Sanitation
- Adaptability
- Attention to Detail
- Crowd Control
- Safety Awareness
- De-escalation
Timeline
Event Security Guard
SAFE Management
03.2025 - Current
Cashier
Publix
07.2024 - 12.2024
Floor Staff Member
Regal Cinemas
06.2023 - 07.2024
Crew Trainer
McDonald's
09.2021 - 07.2022
Bachelor of Science -
Clayton State University
High School Diploma -
Dutchtown High School