Anysa Tijerina
Lansing,MI
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Account Representative (Call Center)
GC Services
08.2023 - 07.2024
- GC Services is a Collections Agency, we work on behalf of the State Of Michigan to collect back taxes
- Daily I make outbound calls, and take incoming calls
- We have a collection goal per month and total calls a day
- I assist individuals with making payments on their taxes via call center
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions within file.
- I'm on the phone all day and assists with any other questions or concerns they have regarding their accounts.
Member Service Representative/Teller
Case Credit Union
10.2022 - 04.2023
- I have opened checking accounts, term deposit accounts, and savings accounts
- Took membership appointments
- Learned how to create a welcoming environment for our members
- Also, open and close our branch, help new employees adjust to a new work environment.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation in order to assist with transactions.
Server
Nuthouse Sports Bar and Grill
02.2022 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Manager
Family Dollar
11.2021 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier
Speedway
08.2021 - 10.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
MIT Trainee
McDonald's
11.2019 - 08.2021
- Would work the line to make sandwiches, bagged food, and cashed customers orders out.
- Learned new materials, processes, and programs quickly.
- Supported organizational objectives with help from existing employees.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
Education
Associate of Arts - Criminal Justice
Mid Michigan Community College
Harrison, MIHigh School Diploma -
Grand Ledge High School
Grand Ledge, MI06.2020
Skills
- Knows how to follow instructions to ensure a free-flowing work environment
- Very good organization skills, so items can be quickly accessed
- Always puts the best foot forward
- Goal-Oriented
- Cash Handling
- Opening and closing procedures
- Processing payments
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
Hobbies and Interests
Love to meet new people, and create new relationships. Working towards putting myself through college. I enjoy art in my free time, I make jewelry, paintings, and clay projects. I sell them and give them to family and friends.
Timeline
Account Representative (Call Center)
GC Services
08.2023 - 07.2024
Member Service Representative/Teller
Case Credit Union
10.2022 - 04.2023
Server
Nuthouse Sports Bar and Grill
02.2022 - 05.2022
Assistant Manager
Family Dollar
11.2021 - 02.2022
Cashier
Speedway
08.2021 - 10.2021
MIT Trainee
McDonald's
11.2019 - 08.2021
Associate of Arts - Criminal Justice
Mid Michigan Community College
High School Diploma -
Grand Ledge High School