Anyssa Garza
Mountain Home,ID
Summary
Personable barista offering four years of experience overseeing daily coffee shop operations. Hardworking and organized individual well-versed in training employees and receiving inventory. Motivated and communicative individual paired with in-depth knowledge of POS system operations.
Overview
8
8
years of professional experience
Work History
Barista/Shift Leader
Brie'sta
03.2019 - Current
- Memorized over 50 menu items and their variations and produced them with 100% accuracy
- Interfaced and processed orders for an average of 200 customers daily
- Intervened with disgruntled customers to de-escalate situations resulting in 100% customer satisfaction
- Offering top-notch customer service
- Kept team members on task, prepared the opening and closing of the store and dealt with money and counting the till at the end of the night.
Lifeguard/Shift Leader
Parks and Recreation
05.2016 - 08.2019
- Monitored an 800 sq ft pool, additional baby pool, lockers, and bathrooms to ensure a clean and enjoyable environment
- Provided a safe environment for over 100 members to swim while strictly enforcing pool rules and offering top-notch customer service
- Completed 60 hours of lifeguard training including becoming CPR and first aid certified, treading water for two minutes (legs only) and retrieving a 10 lb brick from the deep end
- Reacted quickly to emergency situations, including the rescue of two adults and four children
- And escalated one incident to EMS services
- Directed lifeguards under my supervision to provide the safest and best swimming experience.
Certified Nursing Assistant (CNA)
Private Employer
05.2018 - 03.2019
- Aided my patient with routine tasks including feeding, exercise, laundry, grocery shopping, and taking her to all doctors appointments
- Respected patient's privacy and dignity, upholding HIPPA regulations.
Education
Associate of Science -
College of Western Idaho
Nampa, ID05.2023
Skills
- Microsoft Office
- Customer service
- Attention to detail
- Adaptability
- Communication
- Self motivation
- Problem solving
- Multi-tasking
- Time management
- Organizational skills from having to assist many customers at the same time
- Work ethic
- English
- Spanish
- Team Building and Leadership
Languages
English
Spanish
Hobbies and Interests
- Dancing
- Travel
- Food
- Reading
Timeline
Barista/Shift Leader
Brie'sta
03.2019 - Current
Certified Nursing Assistant (CNA)
Private Employer
05.2018 - 03.2019
Lifeguard/Shift Leader
Parks and Recreation
05.2016 - 08.2019
Associate of Science -
College of Western Idaho