Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Anyssa Munoz

Mountain Home,ID

Summary

Skilled Optometric Technician with background in providing high-quality patient care, conducting vision tests and maintaining sophisticated optometry equipment. Strengths include strong communication skills, ability to work well under pressure, and adaptability in fast-paced environments. Previous roles have brought about improved office efficiency and heightened patient satisfaction through proactive problem-solving skills.

Overview

8
8
years of professional experience

Work History

Optometric Technician/Contact Lens Technician

Elmore County Eyecare
Mountain Home, ID
12.2023 - Current
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Checked patient records for accuracy and updated them when necessary.
  • Scheduled appointments for patients according to their needs and preferences.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Trained new staff on optometric testing procedures and clinic protocols.
  • Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
  • Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
  • Educated patients on contact lens care, insertion, removal, and hygiene practices.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Prepared orders for shipping or pickup by customers according to company policy.
  • Received incoming shipments of contact lenses, stored them properly, and recorded inventory levels.

Barista/Shift Leader

Brie'sta
03.2019 - Current
  • Memorized over 50 menu items and their variations and produced them with 100% accuracy
  • Interfaced and processed orders for an average of 200 customers daily
  • Intervened with disgruntled customers to de-escalate situations resulting in 100% customer satisfaction
  • Offering top-notch customer service
  • Kept team members on task, prepared the opening and closing of the store and dealt with money and counting the till at the end of the night.

Lifeguard/Shift Leader

Parks and Recreation
05.2016 - 08.2019
  • Monitored an 800 sq ft pool, additional baby pool, lockers, and bathrooms to ensure a clean and enjoyable environment
  • Provided a safe environment for over 100 members to swim while strictly enforcing pool rules and offering top-notch customer service
  • Completed 60 hours of lifeguard training including becoming CPR and first aid certified, treading water for two minutes (legs only) and retrieving a 10 lb brick from the deep end
  • Reacted quickly to emergency situations, including the rescue of two adults and four children
  • And escalated one incident to EMS services
  • Directed lifeguards under my supervision to provide the safest and best swimming experience.

Certified Nursing Assistant (CNA)

Private Employer
05.2018 - 03.2019
  • Aided my patient with routine tasks including feeding, exercise, laundry, grocery shopping, and taking her to all doctors appointments
  • Respected patient's privacy and dignity, upholding HIPPA regulations.

Education

Associate of Science -

College of Western Idaho
Nampa, ID
05.2023

Skills

  • Microsoft Office
  • Customer service
  • Attention to detail
  • Adaptability
  • Communication
  • Self motivation
  • Problem solving
  • Multi-tasking
  • Time management
  • Organizational skills from having to assist many customers at the same time
  • Work ethic
  • English
  • Spanish
  • Team Building and Leadership

Affiliations

  • Reading
  • Dancing
  • Food
  • Travel

Timeline

Optometric Technician/Contact Lens Technician

Elmore County Eyecare
12.2023 - Current

Barista/Shift Leader

Brie'sta
03.2019 - Current

Certified Nursing Assistant (CNA)

Private Employer
05.2018 - 03.2019

Lifeguard/Shift Leader

Parks and Recreation
05.2016 - 08.2019

Associate of Science -

College of Western Idaho

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Anyssa Munoz