Anyuri M. Perez
Ruskin,USA
Summary
Detail-oriented IT Support professional transitioning into Quality Assurance, with hands-on experience identifying, documenting, and validating software defects in production environments. Strong foundation in QA principles, test case documentation, and bug tracking using Jira and Confluence. Brings a support-driven mindset, strong troubleshooting skills, and an understanding of end-user workflows to ensure reliable, high-quality software. Experienced working in fast-paced, ticket-driven environments and collaborating with cross-functional teams to improve system stability and user experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tier 2 Support / Application Support Analyst
College Hunks Hauling Junk
Tampa, FL
06.2022 - Current
- Promoted into a specialized role to provide advanced, application-focused IT support and Tier 2 service delivery for call center employees and over 150 franchises.
- Serve as an escalation point for complex technical issues, performing in-depth troubleshooting.
- Utilize Jira ticket system to manage and resolve escalated issues.
- Contribute to QA by identifying, documenting, and testing bugs.
- Create and maintain KB documentation using Confluence.
- Administer new user accounts using AD, Microsoft Admin Center, and Azure.
- Manage devices via Microsoft Intune and remote access.
- Resolve routine hardware and software incidents.
Sales Agent
College Hunks Hauling Junk
Tampa, FL
03.2021 - 06.2022
- High-volume telephone sales and booking.
- Exceeded sales goals.
Sales Associate & Pawn Broker
Pawn Max
Tampa, FL
01.2020 - 02.2021
- Provided loans after evaluating items.
- Repaired electronics.
- Managed payments and store duties.
Social Media Moderator
Cognizant Technology Solutions
Tampa, FL
04.2018 - 07.2019
- Monitored Facebook posts for policy compliance.
- Executed data collection and researched policy documentation.
Pawn Broker
Value Pawn
Tampa, FL
08.2016 - 04.2018
- Provided loans after evaluating items.
- Handled payments and store duties.
Education
High School Diploma -
Excel
Tampa, FLComputer Science Certification -
Aparecio Levy
Tampa, FLSkills
- IT Support
- Technical Support
- Software Troubleshooting
- Help Desk
- Operating Systems
- Microsoft Windows
- Microsoft Windows Server
- Confluence
- Active Directory
- DNS
- Microsoft Admin Center
- Azure
- Microsoft Intune
- Zendesk
- Jira
- KB Documentation
- Confluence
- Slack
- Upkeep Ticketing System
- SLA
- Windows
- Customer service
Certification
- Essential Testing Techniques in Software Development
- Fundamentals of Static Testing
- Computer Science Certificate
Timeline
Tier 2 Support / Application Support Analyst
College Hunks Hauling Junk
06.2022 - Current
Sales Agent
College Hunks Hauling Junk
03.2021 - 06.2022
Sales Associate & Pawn Broker
Pawn Max
01.2020 - 02.2021
Social Media Moderator
Cognizant Technology Solutions
04.2018 - 07.2019
Pawn Broker
Value Pawn
08.2016 - 04.2018
High School Diploma -
Excel
Computer Science Certification -
Aparecio Levy