Anzhelika Anikina
Virginia Beach,VA
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, honed at Hilton and I Love Va. Skilled in conflict resolution and team leadership, I excel in fostering relationships and driving high-quality service delivery, significantly enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Manager of the Store
I Love Va
01.2016 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Front Desk Receptionist
Hilton
12.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Associate of Applied Science - Paralegal Studies
Tidewater Community College
Virginia Beach, VA05-2026
GED -
Adult Learning Center
5100 Cleveland St, Virginia Beach, VA 2346206-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Staff training and development
- Relationship building
- Shift scheduling
- Conflict resolution
- Schedule preparation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Russian
Native or Bilingual
Timeline
Front Desk Receptionist
Hilton
12.2019 - 03.2020
Manager of the Store
I Love Va
01.2016 - 05.2022
Associate of Applied Science - Paralegal Studies
Tidewater Community College
GED -
Adult Learning Center