Alorea Garcia
Abilene,TX
Summary
Dynamic retail leader with extensive experience in team development and customer service. Proven ability to train and motivate over 20 employees, driving operational efficiency and consistently achieving sales goals. Expertise in cash handling and conflict management ensures exceptional performance in fast-paced environments. Aiming to leverage leadership skills to enhance team productivity and customer satisfaction further.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Store Manager
Dunkin'
Phoenix, AZ
03.2024 - 02.2025
- As assistant store manager, was the team motivator, trainer, and always made sure everyone was completing their tasks in a timely manner
- Development over 20 employees while working at Dunkin' and always motivated them on achieving their goals at work
- While developing them, the following responsibilities were assigned:
- Opening the Store
- Closing the Store
- Assigning Money Box
- Counting Money Box
- Bank Deposits
- Merchandising
- Restocking
- Attending Meetings
- Training Employees
- Taking Inventory
- Cleaning
- Mobile Orders
- Interviewing
- Scheduling
- Supervising Employees
- Coaching
- Managing processes
- Baking
Customer Service Associate
At Home
Scottsdale, AZ
08.2023 - 02.2024
- Work Cashier, run freight, help provide customers excellent service, merchandise
- Working cashier had a lot of tasks to go with the that station signing people up for perks, stocking, zoning, online orders and online pickups, checking customers out making sure they found everything they needed and were helped
- Take merchandise off the truck out on carts and run it through the store at a fast pace and efficient speed with zoning and storing
- Helping provide customers with excellent service when working the floor to always be at hand for anything whether it's heavy lifting or checking inventory of the specific item they are looking for or just needing advice whether the color matches this or that pillow
- Merchandising different sections throughout the store to create a setting that is pleasing to the eye and focused on a brand or a series of specific items
Amazon Fulfillment Associate
Amazon Warehouse
Beloit, WI
06.2022 - 05.2023
- Pick or stow on a heavy machine called an order picker or an OP, would stow items from trucks delivered to Amazon into the shelves then as a picker go to a certain spot and pick a customers order
- It was a physical job and lots of rules to follow because on mistake can ruin a whole process of just one item
- Cross-trained meaning and was able to be labored shared
- Picking up items that were very heavy always under 60 pounds
Cashier and Customer Service
Nothing Bundt Cakes
Rockford, IL
01.2021 - 02.2022
- Would help pick out and hand the correct merchandise to the customer
- Complete stocking tasks
- Clean Constantly because the work environment was a bakery
- Handle baked goods
- Make crafts and decorations that we would later put onto the cakes
- Work with the POS system
- Count my register at the end of my shift making sure everything was counted and calculated with efficiency
- This chain bakery main focus was customer service and efficiency how to get the maximum results in speed and quality when serving the customers and clients
- Quick serve in high quality baked goods for low prices
Key Holder/Sales Associate
Lane Bryant/Cacique
Rockford, IL
01.2020 - 02.2021
- Opening the store
- Closing the store
- Fitting woman
- Training employees in retail skills
- Counting the registers
- Making deposits
- Merchandising
- Stocking merchandise
- Collecting the mail and shipments
- Attending meetings
- Training employees
- Projecting
- Monitoring
- Delegations
- Online marketing
- Taking inventory
- Re blueprint the store
- Cleaning and taking out trash
- Lost and theft prevention
- IT meetings
- Online orders
- Online shipments
Education
High school diploma -
Harlem High School
Machesney Park, IL06.2020
Skills
- Attention to detail
- Basic math
- Cash handling
- Cash register
- Cleaning
- Communication skills
- Computer skills
- Conflict management
- Customer service
- Customer service and engagement
- Customer service management
- Employee training
- Food industry
- Food service
- Food service
- Freight
- Freight experience
- Guest services
- Heavy lifting
- Hospitality
- Hospitality management
- Inventory Management
- Inventory management
- Leadership
- Marketing
- Materials handling
- Mentoring and coaching
- Merchandising
- Microsoft Office
- Mobile devices
- Order fulfillment
- Order Picker
- Order picking
- Packaging
- Pallet jack
- Phone etiquette
- POS systems
- Pricing
- Problem-solving
- Proficient Task Management
- Recruiting
- Restaurant experience
- Retail math
- Retail sales
- RF Scanner
- Safe Food Handling
- Sales
- Sales management
- Shipping and Receiving
- Supervising experience
- Team building
- Team building and leadership
- Team management
- Time management
- Time management
- Verbal and written communication
- Visual merchandising
- Warehouse experience
- Work Planning and Prioritization
Certification
- Food Handler, 10/01/24, Present
- Driver's License, 04/01/23, 04/30/28
Personal Information
Willing to work remotely and willing to accommodate for the weekend.
Languages
English
Full Professional
Affiliations
- Reading books
- Day trips
- Sowing
References
References available upon request.
Timeline
Assistant Store Manager/Store Manager
Dunkin'
03.2024 - 02.2025
Customer Service Associate
At Home
08.2023 - 02.2024
Amazon Fulfillment Associate
Amazon Warehouse
06.2022 - 05.2023
Cashier and Customer Service
Nothing Bundt Cakes
01.2021 - 02.2022
Key Holder/Sales Associate
Lane Bryant/Cacique
01.2020 - 02.2021
High school diploma -
Harlem High School
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