Aoife Larkin
Linwood,NJ
Summary
Skilled customer service representative in HVAC industry with plumbing and electric experience known for critical thinking and active listening. Experienced in training new staff and improving processes, dedicated to enhancing overall team performance.
Overview
31
31
years of professional experience
Work History
Customer Service Representative Team Lead
ACE Hardware Home Services
Linwood, NJ
06.2019 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on product knowledge and customer service protocols to enhance team performance.
- Managed high-volume calls while maintaining professionalism and service quality standards. Managing up to 70 calls a day as well as multiple email account and Angi, Google leads and Bradford White Leads
- Implemented process improvements that streamlined customer feedback collection and response times, for membership and service calls.
Systems Officer, Operations Department
Bank of Tokyo-Mitsubishi UFJ
Jersey City, NJ
05.1995 - 09.2005
- Managed daily operational activities to ensure compliance with banking regulations and internal policies.
- Oversaw transaction processing, ensuring accuracy and timeliness in execution of banking services.
- Developed training materials for new employees, streamlining onboarding processes and boosting team efficiency.
- Analyzed existing data to produce and manage reports within established deadlines.
- Monitored and verified data backup systems to maintain secure and reliable storage solutions.
Skills
- Client support
- Attentive listening
- Problem-solving skills
- Experience with Service Titan
- Detail orientated
Timeline
Customer Service Representative Team Lead
ACE Hardware Home Services
06.2019 - Current
Systems Officer, Operations Department
Bank of Tokyo-Mitsubishi UFJ
05.1995 - 09.2005
Employee of the Year 2024
Consistently been recognized as a employee of the month each year since I started, in 2024 I was awarded employee of the year.