Aoife Polhamus
New Carlisle,OH
Summary
Accomplished Clinic Manager with a proven track record at CVP Physicians, enhancing operational efficiency and patient care quality through effective leadership and clinical management. Skilled in HIPAA compliance and fostering positive patient relationships, demonstrated by resolving complaints and improving patient experiences. Expert in administrative leadership and direct patient care, ensuring high standards of healthcare delivery.
Experienced healthcare professional prepared for this role. Proven ability to provide high-quality patient care with strong clinical skills in administering medications, monitoring vital signs, and assisting with daily activities. Known for strong collaboration with medical teams, adapting to changing needs, and achieving positive outcomes. Reliable, compassionate, and skilled in patient communication and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinic Manager
CVP Physicians
09.2015 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Assisted with admissions, appointments, transfers, and discharges.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Assisted with minor surgical procedures, ensuring proper sterilization techniques and adherence to safety protocols.
- Served as a liaison between patients and healthcare providers, facilitating clear communication regarding treatment plans and expectations.
- Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
- Managed inventory of medical supplies within the office, ensuring adequate stock levels while minimizing waste through effective organization strategies.
- Conducted thorough assessments of vital signs, lab results, and physical status to identify potential concerns and inform appropriate interventions.
LPN
Stonesprings Of Vandalia
11.2014 - 09.2015
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Assisted with admissions, appointments, transfers, and discharges.
- Cared for wounds, provided treatments, and assisted with procedures.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Performed routine evaluations of each patient's status, needs, and preferences.
Education
Licensed Practical Nurse
Miami Valley Career Technology Center-Adult Ed
Clayton12-2013
Skills
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee training
- Medication administration
- Vital signs monitoring
- Medical documentation
- Geriatric nursing
- IV therapy
- Wound care
- Vital signs
- Direct patient care
Certification
IV Certification
Timeline
Clinic Manager
CVP Physicians
09.2015 - Current
LPN
Stonesprings Of Vandalia
11.2014 - 09.2015
IV Certification
Licensed Practical Nurse
Miami Valley Career Technology Center-Adult Ed
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