Aolla (Moe) Algaithy
Dearborn,MICHIGAN
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
PC Technician
Wolverine Packing Company
09.2021 - Current
- Recovered critical information from data back ups to restore functionality.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Recommended new and replacement hardware and software purchases.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted customers with technical support inquiries.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Updated and replaced outdated drivers and software for computers and office machines.
- Evaluated systems according to predetermined checklist and noted issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented changes and actions in computer-based tracking system.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Education
Information And Cyber Security - Information Technology
Baker College
Flint, MI12.2021
Skills
- Instrument Test Equipment
- Computer Configurations
- Component Replacements
- Remote Troubleshooting
- Inventory Management
- Production Work
- Technical Writing and Documentation
- Hardware Replacement
- PC Support
- User Experience
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
PC Technician
Wolverine Packing Company
09.2021 - Current
Information And Cyber Security - Information Technology
Baker College
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