Aparecida G Moraes
Homestead,FL
Summary
Adept at enhancing customer satisfaction and managing stock levels, I leveraged CRM software and complaint resolution skills at Ocean Reef Club to significantly improve loyalty and repeat business. My expertise in staff education and fostering professional growth has consistently driven team performance and service standard compliance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service and Cleaning
Ocean Reef Club
10.2007 - 07.2021
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
- Mentored junior team members, sharing industry best practices and fostering professional growth within the organization.
- Worked closely with other departments to develop and implement new strategies designed to improve overall customer satisfaction rates.
Cashier and Customer Service
E.g. McDonalds
08.1996 - 09.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
GED -
South Dade Technical College
Homestead, FL05.2024
Introductory Crafts Skills And OHS License
Miami Dade College
Homestead, Florida03.2023
E.g. Accounting 1 And Accounting 2
South Dade Technical College
Homestead, FL08.1995
E.g. Bachelor - Computer Technology And ESOL
Technical School
E.g. New York 09.1976
No Degree - Lab Technician
Saint Augustine College
Bello Horizonte, Brazil01.1972
Skills
- Sales Support
- Complaint Handling
- CRM Software
- Service standard compliance
- Stock management
- Staff education and training
- Complaint resolution
- International sales support
- Order Fulfillment
- Sales Promotion
Accomplishments
- Collaborated with team of ten in the development of store inventory.
- Supervised team of fifteen staff members during working shift.
- Achieved positive results through effectively helping individuals workers in any task.
- Resolved product issue through consumer testing.
Certification
- Customer Service Training - Once per year.
e.g. painting, crochet, cooking, baking, sewing, travel, and researching.
These are hobbies I do to entrain myself and spent time productively. I enjoy doing crafts and cooking and entraining others.
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service and Cleaning
Ocean Reef Club
10.2007 - 07.2021
Cashier and Customer Service
E.g. McDonalds
08.1996 - 09.2007
GED -
South Dade Technical College
Introductory Crafts Skills And OHS License
Miami Dade College
E.g. Accounting 1 And Accounting 2
South Dade Technical College
E.g. Bachelor - Computer Technology And ESOL
Technical School
No Degree - Lab Technician
Saint Augustine College