Aparna Bhaskar
Cumming,GA
Overview
16
16
years of professional experience
Work History
Personal Fitness Trainer
Anytime Fitness
Johns Creek, GA
01.2016 - 07.2018
- ISSA-certified fitness trainer, worked with clients to reach their fitness goals. Created programs to fit their personal goals and needs.
- Explained the benefits of different types of exercises for various muscle groups .
- Assisted in creating a safe environment by providing equipment orientations and enforcing gym policies.
- Educated clients on nutrition and healthy lifestyle habits.
- Created positive relationships with clients through effective communication skills.
- Built strong relationships with clients through regular communication.
- Maintained records of client progress including weight loss and gain, body measurements.
- Encouraged clients to reach their peak performance level while maintaining safety standards.
- Conducted regular assessments of clients' strength, flexibility, posture and body composition.
- Provided instruction on proper technique for all exercises included in the program.
- Monitored clients' progress, assessed weaknesses, and adjusted training plans accordingly.
SAP Consultant
Pelican Products
South Deerfield, MA
01.2010 - 01.2012
- Working from home job that requires understanding the HR process, vertical industry management, and mapping of data into the SAP portal.
- Configured the system to meet customer requirements in order to optimize performance of their business processes.
- Analyzed user requirements and mapped them to available functionality within the SAP system.
Customer Service Representative
AT&T
Mumbai, Maharashtra
01.2003 - 05.2005
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor in Accounting And Commerce - Accounting And Finance
Mumbai University
Mumbai05-2003
Skills
- Exercise physiology
- Goal setting and planning
- Injury prevention techniques
- Endurance building techniques
- Maintaining an exercise log and a diet log daily
- Client motivation strategies
- Progress tracking methods (MyFitnessPal)
- Exercise program design
- Weight management strategies
- Passion for fitness
- High-intensity interval training
- Strength training expertise
- Onboard planning
- Master data management
- Business process analysis
- SAP cloud platform
- Complaint resolution
- Courteous demeanor
- Assertiveness
- Strong teamwork
- Problem resolution
- Call escalation
- Call center experience
- Inbound and outbound calling
- Data entry
- Payment processing
- International sales support
- Microsoft Office Suite
- Product knowledge
- Client relations
- Customer satisfaction measurement
Timeline
Personal Fitness Trainer
Anytime Fitness
01.2016 - 07.2018
SAP Consultant
Pelican Products
01.2010 - 01.2012
Customer Service Representative
AT&T
01.2003 - 05.2005
Bachelor in Accounting And Commerce - Accounting And Finance
Mumbai University