Aparna Bhaskar

Cumming,GA

Overview

years of professional experience

Anytime Fitness

Johns Creek, GA

01.2016 - 07.2018

ISSA-certified fitness trainer, worked with clients to reach their fitness goals. Created programs to fit their personal goals and needs.
Explained the benefits of different types of exercises for various muscle groups .
Assisted in creating a safe environment by providing equipment orientations and enforcing gym policies.
Educated clients on nutrition and healthy lifestyle habits.
Created positive relationships with clients through effective communication skills.
Built strong relationships with clients through regular communication.
Maintained records of client progress including weight loss and gain, body measurements.
Encouraged clients to reach their peak performance level while maintaining safety standards.
Conducted regular assessments of clients' strength, flexibility, posture and body composition.
Provided instruction on proper technique for all exercises included in the program.
Monitored clients' progress, assessed weaknesses, and adjusted training plans accordingly.

Pelican Products

South Deerfield, MA

01.2010 - 01.2012

Working from home job that requires understanding the HR process, vertical industry management, and mapping of data into the SAP portal.
Configured the system to meet customer requirements in order to optimize performance of their business processes.
Analyzed user requirements and mapped them to available functionality within the SAP system.

AT&T

Mumbai, Maharashtra

01.2003 - 05.2005

Maintained a high level of professionalism when dealing with difficult customers.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Gathered customer feedback through surveys and used the data to improve customer service.
Provided accurate information about products and services to customers.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed positive relationships with customers through friendly interactions.
Answered customer inquiries via phone, email, and chat.
Resolved customer complaints promptly and efficiently.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Mumbai University

Mumbai