Apenisa Tora
Clerical Officer /Hotel Night Auditor
San Jose,CA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
17
17
years of professional experience
Work History
Administrative Assistant/ Live in Caregiver
El Shamah Inhome Care
Sacramento, California
01.2020 - 06.2024
- Administering office works and Ensure that proper documentation for each residents
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Corresponding via email faxes and phone calls
- Daily recording andupdating medical administration records
- Assist in the changing and bathing of clients
- Personal hygiene for each residents is properly maintain.
- Follow up on each residents medical appointment.
Finance Clerk /Hotel Night Auditor
Novotel Lami Bay
Suva, Fiji
01.2014 - 01.2019
- Reconciled financial accounts and prepared monthly statements for review.
- Compiled and analyzed financial information to prepare entries to accounts, such as general ledger accounts, documenting business transactions.
- Maintained the general ledger accounts and documented all accounting adjustments.
- Processed payments in compliance with established policies and procedures.
- Reviewed invoices for accuracy and completeness prior to entering into the system.
- Prepared bank deposits, balancing of accounts receivable ledgers, and other bookkeeping duties.
- Assisted with budget preparation activities by providing necessary data analysis.
- Researched discrepancies between vendor invoices and purchase orders.
- Assisted in the preparation of financial reports including balance sheets, income statements, cash flows.
- Responded promptly to inquiries from management regarding financial results or special reporting requests.
- Communicated effectively with vendors regarding billing issues or payment status.
Hotel Night Auditor/ Debtors Clerk
Mana Island Resort & Spa
Nadi, 🇫🇯 Fiji
01.2007 - 12.2011
- Greeted guests upon check-in and provided detailed information about the hotel services.
- Processed payments for all guest transactions accurately and efficiently.
- Prepared daily financial reports to ensure accurate account balances.
- Managed and monitored front desk operations, ensuring compliance with policies and procedures.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Verified accuracy of room rates and discounts applied to accounts.
- Assisted guests with inquiries regarding local attractions, restaurants, transportation.
- Monitored security cameras throughout the night shift to ensure safety of guests and staff members.
- Addressed customer complaints in a professional manner to ensure satisfaction.
- Maintained organized records of all housekeeping activities including occupancy levels, arrivals and departures, special requests.
- Resolved billing disputes in an efficient manner while keeping customer satisfaction as top priority.
- Completed end-of-shift paperwork such as incident reports and cash reconciliations.
- Conducted regular inspections of public areas to maintain cleanliness standards.
- Answered incoming calls promptly while maintaining courteous telephone etiquette.
- Assisted management in training new staff members on proper procedures related to hotel operations.
- Inspected guestrooms prior to arrival for cleanliness and functionality purposes.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Assessed checklist on daily basis and planned shift accordingly.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Generated daily, weekly, and monthly reports to close out day and meet objectives.
- Tracked income and expenses for business using accounting software.
- Prepared weekly payroll for team of salaried and hourly employees.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Education
Some College (No Degree) - Diploma in Business Management
DIPLOMA in Business Management and Accounting
* ceritificate for Accounting for Clerical Officers
Bachelor of Commerce - Hospitality And Tourism Management
- Just did 3 units and hasnt finished studying due to financial and family commitments
Skills
- Workflow Optimization
- Clerical Support
- Bookkeeping
- Calendar Management
- Data Entry
- Scheduling
- Invoice Processing
- Filing
- Mail handling
- Expense Reporting
- Travel Coordination
- Check processing
- Spreadsheet Management
- Office Administration
- Microsoft Word
- Internet Research
- Client Relations
- Account balancing reconciliation
- Dedicated Team Player
- Customer Service
- Accounting skills
- Recordkeeping and bookkeeping
Timeline
Administrative Assistant/ Live in Caregiver - El Shamah Inhome Care
01.2020 - 06.2024
Finance Clerk /Hotel Night Auditor - Novotel Lami Bay
01.2014 - 01.2019
Hotel Night Auditor/ Debtors Clerk - Mana Island Resort & Spa
01.2007 - 12.2011
Fiji Institute of Technology - Some College (No Degree), Diploma in Business Management
University of The South Pacific - Bachelor of Commerce , Hospitality And Tourism Management
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