APETI ADADEVOH
Ontario,CA
Summary
I'm an experienced Customer and IT solutions technician with expertise in improving customer success while staying up to date with industry trends. Specialize in customer success project management, and am skilled in various office suites. With experience in customer-facing roles and technical projects, along with communication and social skills, adept at identifying and exceeding customer expectations in every interaction through a connected customer experience.
Overview
11
11
years of professional experience
Work History
Customer Success -Digital Experience-Online Help
State Of California Department of Motor Vehicles
05.2023 - Current
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
Customer Success, Tech Support, IT
Charter Communications
12.2016 - 12.2021
- Customer consulting/support, and software/cloud support, IT Support
- Conducted regular training sessions for team members on customs procedures and regulatory updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Project Management
Diamond Resorts
06.2014 - 11.2016
- Planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors, IT Support
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor - English Literature
California Baptist University
Riverside, CA06.2019
Bachelor of Arts - English Literature
California State University, Long Beach
Long Beach, CA06-2017
Associate of Arts - Social Science
San Bernardino Valley College
San Bernardino06-2014
Skills
- Customer centricity
- Problem Solving
- Critical thinking
- Team collaboration
- Microsoft Excel
- Microsoft PowerPoint
- CRM software
- Microsoft Office Suite
Hobbies and Interests
Writing, Public Speaking, Tutoring, Mentoring
Timeline
Customer Success -Digital Experience-Online Help
State Of California Department of Motor Vehicles
05.2023 - Current
Customer Success, Tech Support, IT
Charter Communications
12.2016 - 12.2021
Project Management
Diamond Resorts
06.2014 - 11.2016
Bachelor - English Literature
California Baptist University
Bachelor of Arts - English Literature
California State University, Long Beach
Associate of Arts - Social Science
San Bernardino Valley College
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