Shari Jacquett
Lacey,WA
Summary
Demonstrates exceptional verbal communication and written communications. Thrives in high-stress, busy environments. Proven ability to analyze complex data and render informed decisions, ensuring compliance with regulations while delivering outstanding service. Good recordkeeping abilities with strong attention to detail.
Overview
27
27
years of professional experience
Work History
Driver Safety Hearing Officer
State of California, Department of Motor Vehicles
San Francisco, CA
06.2013 - 08.2016
- Conducted administrative hearings, interviews, and investigations to gather facts and evidence regarding applicants' driving privileges.
- Made legal rulings based on evidence presented at hearings.
- Rendered written opinions outlining factual findings and legal conclusions.
- Multi-tasked using complex computer software simultaneously.
- Continuously researched and analyzed laws and statutes to assist in making just decisions.
- Ensured due process was afforded to all involved parties.
Licensing Registration Examiner
State of California, Department of Motor Vehicles
San Francisco, CA
10.1998 - 06.2013
- Independently performed driving tests to determine the applicants' ability to safely and skillfully operate a motor vehicle.
- Multi-tasked in a busy, high-stress environment to avoid collisions and pedestrian casualties.
- Utilized complex computer software.
- Wrote error-free and professional correspondence regarding applicant's driving tests.
- Taught classes to the general public, law enforcement and firefighters regarding State Law and Departmental Policies and changes.
- Trained and mentored new employees, including management.
Motor Vehicle Representative
State of California, Department of Motor Vehicles
San Francisco, CA
06.1996 - 10.1998
- Effectively assisted customers with vehicle registration, licensing and titling services.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Multi-tasked in an extremely high-paced environment and provided outstanding customer service.
- Effectively communicated with irate customers, and reached solutions while staying in compliance with state laws and departmental policies.
- Verified document authenticity to process the license and registration application.
- Worked in the Control Room, checking all employees' work for accuracy, collected all monies, and balanced the office daily ensuring the day's deposit reconciled with the computer's information.
- Utilized dozens of different types of computer applications, working in concert.
Office Technician
State of California, Department of Health Services
Berkeley, CA
11.1994 - 06.1996
- Prepared and typed all correspondence for the Chief of Laboratory Science.
- Utilized no fewer than ten software applications.
- Prepared and awarded contracts and bill analyses for the governor's approval.
- Maintained confidential personnel records in compliance with applicable laws and regulations.
- Independently created a new, more efficient filing system for all documents and manuals.
- Supervised two office assistants.
Office Technician
State of California, Department of Corrections
San Quentin, CA
12.1989 - 11.1994
- Accurately logged all inmate and staff complaints, utilizing complex computer software, and maintained hard copies utilizing a filing system.
- Interviewed staff and inmates regarding their grievances and prepared findings in written format for the signature and approval of the Chief Deputy Warden.
- Ensured due process was afforded to all involved parties.
- Supervised, monitored, and directed the work of five inmate clerks.
Education
Behavioral Science and Criminology
College of Marin
Kentfield, CASkills
- Verbal and written communication
- Computer proficient
- Policy interpretation
- Impartial judgment
- Strives in high-stress environments
- Multitasks well in all situations
- Outstanding Leadership
- Punctual and reliable
Accomplishments
- Job Steward January 2000-2013
- Employee of the Month, 6 times
- Eagle Eye Award, March 2014
- Outstanding Leadership Award, June 2008
- San Quentin Employee of the Month, August 1992
Timeline
Driver Safety Hearing Officer
State of California, Department of Motor Vehicles
06.2013 - 08.2016
Licensing Registration Examiner
State of California, Department of Motor Vehicles
10.1998 - 06.2013
Motor Vehicle Representative
State of California, Department of Motor Vehicles
06.1996 - 10.1998
Office Technician
State of California, Department of Health Services
11.1994 - 06.1996
Office Technician
State of California, Department of Corrections
12.1989 - 11.1994
Behavioral Science and Criminology
College of Marin
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