Aphelandra O'Geen-Buttons
Rochester,NY
Summary
Seasoned Department Manager at Kohls Department Store, adept in revenue and salesforce management, increased sales by 10% within 6 months. Expert in customer service and staff development, leveraging emotional support and project planning skills to enhance team performance and client satisfaction. Proven track record in exceeding employer expectations through strategic leadership and operational excellence.
Compassionate Private Duty Home Health Care Aide known for high productivity and efficient completion of tasks. Specialized in personalized patient care, medication management, and mobility assistance. Excel at communication, empathy, and patience, ensuring comfort and trust in home health settings. Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Private Duty Home Health Care Aide
self employed
Kendall, NY
01.2022 - Current
- Assisted with light housekeeping tasks such as laundry, vacuuming and dusting.
- Prepared meals according to dietary guidelines provided by the client's physician.
- Transported clients to doctors' offices or other locations in personal car or public transportation.
- Provided assistance with activities of daily living including bathing, dressing, grooming and toileting.
- Helped clients stay happy and healthy by providing mental and emotional support.
Activity Assistant Aide
Hurlbut Nursing Home
Rochester, NY
10.2021 - 03.2023
- Performed clerical duties such as filing, copying, and data entry.
- Provided assistance to residents with physical limitations during recreational activities.
- Conducted one-on-one activities with residents who require special attention.
- Provided assistance with feeding residents, ensuring their dietary needs were met.
- Monitored food intake of residents, recording daily meal counts on required forms.
- Maintained accurate records related to meal preparation activities and inventory.
- Collaborated with other staff members to ensure the safety of each resident.
- Held regular meetings with family members to discuss progress of their loved ones.
- Developed individualized care plans tailored to meet the needs of each resident.
Department Manager
Kohls Department Store
Rochester, NY
07.2017 - 04.2022
- We have developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Monitored and reported on product inventory levels, ensuring adequate supply for demand.
- Assisted in stocking shelves with product inventory as needed throughout shift.
- Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
- Answered phone calls promptly and handled inquiries from customers courteously while adhering to company policies and procedures.
Education
High School Diploma -
Leroy Centeral High
1 Trigon Park, Leroy, Ny 1448206-1975
Skills
- Meal Assistance
- Fall prevention
- Meal preparation
- Dressing assistance
- Emotional support
- Personal hygiene assistance
- Dementia care
- Client laundry
- End-of-life care
- Behavioral management
- Range of motion exercises
- Toileting assistance
- Wound care management
- Revenue management
- Salesforce management
- Project planning
- Staff development
- Customer service
Certification
- At Hurlburt Nursing home i did get certified fo feed residence with special needs.
References
References available upon request.
Timeline
Private Duty Home Health Care Aide
self employed
01.2022 - Current
Activity Assistant Aide
Hurlbut Nursing Home
10.2021 - 03.2023
Department Manager
Kohls Department Store
07.2017 - 04.2022
High School Diploma -
Leroy Centeral High