Summary
Overview
Work History
Education
Skills
Websites
Certification
Honors And Awards
Timeline
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Aphiniti Crupper

El Paso

Summary

Dynamic and results-driven professional with a proven track record at Edfinancial Services, excelling in customer service and organizational skills. Adept at analyzing financial statements and enhancing service delivery processes, I effectively educated borrowers on loan eligibility, ensuring compliance with federal regulations while managing high-volume interactions. Skilled administrative team member with excellent customer relations, problem-solving and communication skills. Proficient in financial aid processes and bringing many years of related experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Student Loan Specialist

Edfinancial Services
El Paso
08.2017 - Current
  • Maintained comprehensive records of borrower interactions and transactions.
  • Collaborated with team members to enhance service delivery processes.
  • Analyzed financial statements to assess borrower's ability to repay loans according to terms agreed upon at origination.
  • Coordinated with educational institutions to verify enrollment status.
  • Managed daily operations of student loan servicing area ensuring compliance with federal regulations concerning consumer protection guidelines.
  • Educated borrowers on eligibility requirements for various loan programs.

Call Center Representative

Alorica
03.2021 - 05.2024
  • This job allowed me to interact with customers and assist them with their financial questions surrounding their bank accounts.
  • Those accounts included savings, checking and business accounts.
  • Most of my tasks required me to use computers and systems to perform billing disputes, bank levy's, money transfers, bank account set ups and account closures.
  • I was able to navigate through all of the systems efficiently to execute what needed to be done for our clients.
  • This company had a high call volume with clients that expected nothing less than great service.

Field Manager

University
08.2021 - 05.2023
  • Following my athletic career, I became our Track and Field teams manager.
  • This position required me to handle the inventory of the athletes uniforms, running shoes, specialty shoes and practice gear.
  • This job helped improve my organizational skills considering I must keep track of all the athletes and what it is they may need.
  • I grocery shopped for them because we had access to facilities that helped sustain the food I supplied through the school funding.
  • Basic handling of excel spread sheets, documenting data for travel and funds provided by the University for food, clothes and hotel visits.
  • All apparel and funds were evenly distributed to all 60 athletes.

Education

Criminal Justice, Womens Studies

The University of Texas At El Paso
El Paso, TX
05.2023

Skills

  • Customer service
  • Fast
  • Microsoft money
  • Organizational skills
  • Sales
  • Sales management
  • Inventory Management
  • Hospitality Industry
  • Management
  • Conflict resolution

Certification

  • Criminal Justice, Bachelors Degree, The University of Texas at El Paso, 05/18/23
  • Texas Alcoholic Beverage Commission - Certus, 06/01/21, 06/01/23, 8587278
  • Retail Food Handler - Certus, 06/01/21, 06/01/23, 21934355

Honors And Awards

  • Bachelors Degree, The University of Texas at El Paso, 05/18/23, I earned my Bachelors Degree in Criminal Justice with a minor in Women's Studies.
  • Outdoor National Champion, The University of Texas at Arlington, 06/01/12, I won the outdoor National championship in the 200m at 12 years old running the time of 25.97 in Arlington Texas at the University of Texas at Arlington.
  • New Mexico State Champion, The University of New Mexico, 04/01/17, I won the state championship in the 100m and the 200m during my junior year of high school which got me noticed by my University. I attended The University of Texas at El Paso for the following 4 years where I obtained my Bachelors.

Timeline

Field Manager

University
08.2021 - 05.2023

Call Center Representative

Alorica
03.2021 - 05.2024

Student Loan Specialist

Edfinancial Services
08.2017 - Current

Criminal Justice, Womens Studies

The University of Texas At El Paso