Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Hansberry

El Paso

Overview

9
9
years of professional experience

Work History

Student Loan Specialist

Edfinancial Services
08.2024 - Current
  • Assisted borrowers in selecting suitable repayment plans for their financial situations, optimizing customer satisfaction.
  • Leveraged data analysis tools to monitor key performance indicators, enabling informed decision-making within the team.
  • Improved student loan processing efficiency by streamlining application reviews and implementing best practices.
  • Facilitated educational presentations for prospective borrowers regarding available loan options and repayment strategies.

Banking Customer Service Representative

Bank of America
01.2024 - 04.2024
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.

Social Media Manager

Teleperformance USA
06.2023 - 06.2023
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.

Customer Service Representative

Alorica
10.2016 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bel Air High School
El Paso, TX

Associate of Arts - Music

El Paso Community College
El Paso
05-2019

Skills

  • Strong communication skills
  • Empathy and patience
  • Professionalism and ethics
  • Critical thinking aptitude

Timeline

Student Loan Specialist

Edfinancial Services
08.2024 - Current

Banking Customer Service Representative

Bank of America
01.2024 - 04.2024

Social Media Manager

Teleperformance USA
06.2023 - 06.2023

Customer Service Representative

Alorica
10.2016 - 08.2020

Bel Air High School

Associate of Arts - Music

El Paso Community College

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Jasmine Hansberry