Jasmine Hansberry
El Paso
Overview
9
9
years of professional experience
Work History
Student Loan Specialist
Edfinancial Services
08.2024 - Current
- Assisted borrowers in selecting suitable repayment plans for their financial situations, optimizing customer satisfaction.
- Leveraged data analysis tools to monitor key performance indicators, enabling informed decision-making within the team.
- Improved student loan processing efficiency by streamlining application reviews and implementing best practices.
- Facilitated educational presentations for prospective borrowers regarding available loan options and repayment strategies.
Banking Customer Service Representative
Bank of America
01.2024 - 04.2024
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Social Media Manager
Teleperformance USA
06.2023 - 06.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Customer Service Representative
Alorica
10.2016 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bel Air High School
El Paso, TXAssociate of Arts - Music
El Paso Community College
El Paso05-2019
Skills
- Strong communication skills
- Empathy and patience
- Professionalism and ethics
- Critical thinking aptitude
Timeline
Student Loan Specialist
Edfinancial Services
08.2024 - Current
Banking Customer Service Representative
Bank of America
01.2024 - 04.2024
Social Media Manager
Teleperformance USA
06.2023 - 06.2023
Customer Service Representative
Alorica
10.2016 - 08.2020
Bel Air High School
Associate of Arts - Music
El Paso Community College