Aphna Aimable
Lawrenceville,GA
Summary
Dynamic IT professional with extensive experience in network administration, system security, and technical support. Proven ability to leverage advanced troubleshooting techniques for efficient resolution of complex IT issues. Strong knowledge of diverse operating systems, software applications, and hardware configurations ensures seamless operations and optimal performance. Committed to delivering high-quality support and enhancing system reliability in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army
01.2019 - Current
- Managed installation and configuration of hardware and software systems for operational efficiency.
- Provided technical support to personnel, resolving issues with IT infrastructure swiftly.
- Implemented cybersecurity measures to safeguard sensitive data against potential threats.
- Used ticketing systems to manage and process support actions and requests.
- Troubleshot technical issues for end-users, ensuring swift resolution and minimal downtime.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
Bachelor of Business Administration (BBA) - Computer Information Systems, Cybersecurity
Georgia State University
Atlanta, GA05-2024
Skills
- IT Help Desk & Technical Support
- Customer Service & End-User Support
- Hardware & Software Troubleshooting
- Communication & Problem Solving
- Time Management & Multitasking
- Cybersecurity Fundamentals
- Incident Response & Security Awareness
- Network Fundamentals (TCP/IP, DNS, DHCP)
- Active Directory
- Problem-solving skills
Certification
CompTIA Security+ Certification 2025
SECURITY CLEARANCE
Active Top Secret (TS) Security Clearance
Timeline
Information Technology Specialist
US Army
01.2019 - Current
Bachelor of Business Administration (BBA) - Computer Information Systems, Cybersecurity
Georgia State University