Aphrodite Castro-Williams
Lansdowne,PA
Summary
Dedicated customer service professional with strong oral and written communication skills, seeking to leverage problem-solving abilities and service-oriented mindset in a challenging role at the U.S. Embassy in Seoul. I am committed to enhancing diplomatic relations and fostering cross-cultural understanding.
Overview
8
8
years of professional experience
Work History
FC Associate
Amazon
06.2022 - Current
- Collaborated in a high-paced environment to ensure efficient operations and customer satisfaction.
- Employed problem-solving skills to address issues quickly and effectively, enhancing the customer experience.
Sam's Club
12.2021 - 06.2022
- Provided excellent customer service while assisting members with their inquiries and product needs.
Sales Ambassador
Clear
06.2021 - 11.2021
- Engaged with customers to educate them on the benefits of the service, significantly improving customer enrollment rates.
- Utilized active listening to tailor services to individual customer needs, fostering loyalty.
Mail Processing Assistant
USPS
05.2020 - 05.2021
- Ensured timely and accurate processing of mail, demonstrating strong attention to detail and organizational skills.
- Collaborated with team members to improve efficiency in mail handling and distribution.
Loan Counselor
Pheaa
08.2018 - 02.2020
- Advised borrowers on their loan status, providing clear and accurate information to help them understand their financial obligations.
- Assisted clients in making timely loan payments and navigating the complexities of their loan agreements.
- Guided customers through the application process for income-driven repayment plans, ensuring they were informed of their options for financial relief.
- Processed sensitive documentation, including death certificates, to ensure the appropriate handling of deceased borrowers’ accounts, alleviating the need for family members to manage outstanding debts.
Shift Lead
Little Caesars
08.2016 - 04.2018
- Led a team in delivering exceptional customer service and maintaining operational efficiency.
- Trained new employees on company policies and customer service standards.
Education
Community College of Philadelphia
Philadelphia, PAGeneral Studies
Guilford Technical Community College
Jamestown, NCDiploma -
Penn Wood High School
Lansdowne, PA06.2017
Skills
- Microsoft Office
- Cultural Sensitivity
- Oral and Written Communication
- Adaptability
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
FC Associate
Amazon
06.2022 - Current
Sam's Club
12.2021 - 06.2022
Sales Ambassador
Clear
06.2021 - 11.2021
Mail Processing Assistant
USPS
05.2020 - 05.2021
Loan Counselor
Pheaa
08.2018 - 02.2020
Shift Lead
Little Caesars
08.2016 - 04.2018
Community College of Philadelphia
General Studies
Guilford Technical Community College
Diploma -
Penn Wood High School