Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aphrodite Castro-Williams

Lansdowne,PA

Summary

Dedicated customer service professional with strong oral and written communication skills, seeking to leverage problem-solving abilities and service-oriented mindset in a challenging role at the U.S. Embassy in Seoul. I am committed to enhancing diplomatic relations and fostering cross-cultural understanding.

Overview

8
8
years of professional experience

Work History

FC Associate

Amazon
06.2022 - Current
  • Collaborated in a high-paced environment to ensure efficient operations and customer satisfaction.
  • Employed problem-solving skills to address issues quickly and effectively, enhancing the customer experience.

Sam's Club
12.2021 - 06.2022
  • Provided excellent customer service while assisting members with their inquiries and product needs.


Sales Ambassador

Clear
06.2021 - 11.2021
  • Engaged with customers to educate them on the benefits of the service, significantly improving customer enrollment rates.
  • Utilized active listening to tailor services to individual customer needs, fostering loyalty.

Mail Processing Assistant

USPS
05.2020 - 05.2021
  • Ensured timely and accurate processing of mail, demonstrating strong attention to detail and organizational skills.
  • Collaborated with team members to improve efficiency in mail handling and distribution.

Loan Counselor

Pheaa
08.2018 - 02.2020
  • Advised borrowers on their loan status, providing clear and accurate information to help them understand their financial obligations.
  • Assisted clients in making timely loan payments and navigating the complexities of their loan agreements.
  • Guided customers through the application process for income-driven repayment plans, ensuring they were informed of their options for financial relief.
  • Processed sensitive documentation, including death certificates, to ensure the appropriate handling of deceased borrowers’ accounts, alleviating the need for family members to manage outstanding debts.

Shift Lead

Little Caesars
08.2016 - 04.2018
  • Led a team in delivering exceptional customer service and maintaining operational efficiency.
  • Trained new employees on company policies and customer service standards.

Education

Community College of Philadelphia
Philadelphia, PA

General Studies

Guilford Technical Community College
Jamestown, NC

Diploma -

Penn Wood High School
Lansdowne, PA
06.2017

Skills

  • Microsoft Office
  • Cultural Sensitivity
  • Oral and Written Communication
  • Adaptability
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

FC Associate

Amazon
06.2022 - Current

Sam's Club
12.2021 - 06.2022

Sales Ambassador

Clear
06.2021 - 11.2021

Mail Processing Assistant

USPS
05.2020 - 05.2021

Loan Counselor

Pheaa
08.2018 - 02.2020

Shift Lead

Little Caesars
08.2016 - 04.2018

Community College of Philadelphia

General Studies

Guilford Technical Community College

Diploma -

Penn Wood High School
Aphrodite Castro-Williams