Aphrodite Castro-Williams
Lansdowne,PA
Summary
Dedicated customer service professional with strong oral and written communication skills, seeking to leverage problem-solving abilities and service-oriented mindset in a challenging role at the U.S. Embassy in Seoul. I am committed to enhancing diplomatic relations and fostering cross-cultural understanding.
Overview
8
8
years of professional experience
Work History
FC Associate
Amazon
Greensboro, NC
06.2022 - Current
- Collaborated in a high-paced environment to ensure efficient operations and customer satisfaction.
- Employed problem-solving skills to address issues quickly and effectively, enhancing the customer experience.
Sam's Club
Greensboro, NC
12.2021 - 06.2022
- Provided excellent customer service while assisting members with their inquiries and product needs.
Sales Ambassador
Clear
Los Angeles, CA
06.2021 - 11.2021
- Engaged with customers to educate them on the benefits of the service, significantly improving customer enrollment rates.
- Utilized active listening to tailor services to individual customer needs, fostering loyalty.
Mail Processing Assistant
USPS
Atlanta, GA
05.2020 - 05.2021
- Ensured timely and accurate processing of mail, demonstrating strong attention to detail and organizational skills.
- Collaborated with team members to improve efficiency in mail handling and distribution.
Loan Counselor
Pheaa
Chester, PA
08.2018 - 02.2020
- Advised borrowers on their loan status, providing clear and accurate information to help them understand their financial obligations.
- Assisted clients in making timely loan payments and navigating the complexities of their loan agreements.
- Guided customers through the application process for income-driven repayment plans, ensuring they were informed of their options for financial relief.
- Processed sensitive documentation, including death certificates, to ensure the appropriate handling of deceased borrowers’ accounts, alleviating the need for family members to manage outstanding debts.
Shift Lead
Little Caesars
Norristown, PA
08.2016 - 04.2018
- Led a team in delivering exceptional customer service and maintaining operational efficiency.
- Trained new employees on company policies and customer service standards.
Education
Community College of Philadelphia
Philadelphia, PAGeneral Studies
Guilford Technical Community College
Jamestown, NCDiploma -
Penn Wood High School
Lansdowne, PA06.2017
Skills
- Microsoft Office
- Cultural Sensitivity
- Oral and Written Communication
- Adaptability
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
FC Associate
Amazon
06.2022 - Current
Sam's Club
12.2021 - 06.2022
Sales Ambassador
Clear
06.2021 - 11.2021
Mail Processing Assistant
USPS
05.2020 - 05.2021
Loan Counselor
Pheaa
08.2018 - 02.2020
Shift Lead
Little Caesars
08.2016 - 04.2018
Community College of Philadelphia
General Studies
Guilford Technical Community College
Diploma -
Penn Wood High School