Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aphrodite Sida

Villa Park,IL

Summary

Highly-motivated bilingual employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Surgical Dental Assistant

Periodontal Implant Associates
Oak Brook Terrace
06.2022 - Current
  • Assist the dentist in preparing and providing surgical dental treatments, such as extractions, implants, sinus lift, and periodontal surgery.
  • Set up instruments and equipment for surgical procedures according to established protocols.
  • Provide post-operative instructions to patients regarding care of oral tissues and wound healing.
  • Maintained sterilization techniques to ensure a safe environment for both staff and patients.
  • Administer nitrous oxide sedation to help relieve anxiety during treatment.
  • Take full mouth Panoramic 3D X-ray, CT-SCAN, Periapical.
  • Experience with 3Shape Trios Scanner.

Sales Associate (Promoted to Manager)

Discovery Clothing Company
Villa Park
06.2021 - 06.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Insurance Collections Representative

Familia Dental
Schaumburg
04.2018 - 10.2018
  • Reviewed, analyzed and prepared payments for accuracy and completeness prior to processing.
  • Posted payments for insurance companies, including Medicaid, by accurately entering data into the system.
  • Assisted in resolving payment issues, such as rejections or delayed payments due to incorrect coding or missing information.
  • Maintained accurate records of all payments posted in an organized filing system using Excel.
  • Collaborated with various departments within the organization to ensure efficient workflow processes related to payment posting activities.
  • Participated in departmental meetings concerning improvements in existing payment processes.
  • Researched customer accounts to ensure that all payments were properly applied and reconciled.

Dental Assistant

Jain Dental
Addison & Lombard
06.2015 - 03.2018
  • Prepared dental materials, such as composite resin, impression material, and cements, for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Assisted with scheduling appointments, verifying insurance eligibility, collecting copays and managing referrals.

Education

High School Diploma -

Addison Trail High School
Addison, IL
12.2015

Skills

  • Customer Service
  • Customer Support
  • Customer Complaint Resolution
  • Attention to Detail
  • Bilingual Spanish and English
  • Adaptive learner
  • Initiative-taking
  • Flexible Collaborator
  • Time management
  • Multitasking
  • Excellent Communication
  • Microsoft Excel
  • Patient Relations
  • Equipment Sterilization
  • Inventory Management
  • Instrument Sterilization
  • Charting and Clinical Documentation
  • Taking X-rays
  • Patterson EagleSoft
  • Henry Schein Dentrix
  • Oral Surgery
  • Advising and Educating Patients
  • Postoperative Care Instructions
  • Teamwork and Collaboration
  • Attention to Detail
  • Microsoft Excel
  • Patient Relations
  • Patient Services
  • Instrument preparation
  • Chair-side support
  • Dental Radiography
  • Complex Problem-Solving
  • Team Collaboration
  • Treatment room setup
  • Periodontics
  • Dental impressions
  • Chairside assistance
  • Disinfecting rooms and equipment

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual
Italian
Limited

Timeline

Surgical Dental Assistant

Periodontal Implant Associates
06.2022 - Current

Sales Associate (Promoted to Manager)

Discovery Clothing Company
06.2021 - 06.2022

Insurance Collections Representative

Familia Dental
04.2018 - 10.2018

Dental Assistant

Jain Dental
06.2015 - 03.2018

High School Diploma -

Addison Trail High School

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Aphrodite Sida