Aphrodite Sida
Villa Park,IL
Summary
Highly-motivated bilingual employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Surgical Dental Assistant
Periodontal Implant Associates
Oak Brook Terrace
06.2022 - Current
- Assist the dentist in preparing and providing surgical dental treatments, such as extractions, implants, sinus lift, and periodontal surgery.
- Set up instruments and equipment for surgical procedures according to established protocols.
- Provide post-operative instructions to patients regarding care of oral tissues and wound healing.
- Maintained sterilization techniques to ensure a safe environment for both staff and patients.
- Administer nitrous oxide sedation to help relieve anxiety during treatment.
- Take full mouth Panoramic 3D X-ray, CT-SCAN, Periapical.
- Experience with 3Shape Trios Scanner.
Sales Associate (Promoted to Manager)
Discovery Clothing Company
Villa Park
06.2021 - 06.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Insurance Collections Representative
Familia Dental
Schaumburg
04.2018 - 10.2018
- Reviewed, analyzed and prepared payments for accuracy and completeness prior to processing.
- Posted payments for insurance companies, including Medicaid, by accurately entering data into the system.
- Assisted in resolving payment issues, such as rejections or delayed payments due to incorrect coding or missing information.
- Maintained accurate records of all payments posted in an organized filing system using Excel.
- Collaborated with various departments within the organization to ensure efficient workflow processes related to payment posting activities.
- Participated in departmental meetings concerning improvements in existing payment processes.
- Researched customer accounts to ensure that all payments were properly applied and reconciled.
Dental Assistant
Jain Dental
Addison & Lombard
06.2015 - 03.2018
- Prepared dental materials, such as composite resin, impression material, and cements, for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Assisted with scheduling appointments, verifying insurance eligibility, collecting copays and managing referrals.
Education
High School Diploma -
Addison Trail High School
Addison, IL12.2015
Skills
- Customer Service
- Customer Support
- Customer Complaint Resolution
- Attention to Detail
- Bilingual Spanish and English
- Adaptive learner
- Initiative-taking
- Flexible Collaborator
- Time management
- Multitasking
- Excellent Communication
- Microsoft Excel
- Patient Relations
- Equipment Sterilization
- Inventory Management
- Instrument Sterilization
- Charting and Clinical Documentation
- Taking X-rays
- Patterson EagleSoft
- Henry Schein Dentrix
- Oral Surgery
- Advising and Educating Patients
- Postoperative Care Instructions
- Teamwork and Collaboration
- Attention to Detail
- Microsoft Excel
- Patient Relations
- Patient Services
- Instrument preparation
- Chair-side support
- Dental Radiography
- Complex Problem-Solving
- Team Collaboration
- Treatment room setup
- Periodontics
- Dental impressions
- Chairside assistance
- Disinfecting rooms and equipment
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Italian
Limited
Timeline
Surgical Dental Assistant
Periodontal Implant Associates
06.2022 - Current
Sales Associate (Promoted to Manager)
Discovery Clothing Company
06.2021 - 06.2022
Insurance Collections Representative
Familia Dental
04.2018 - 10.2018
Dental Assistant
Jain Dental
06.2015 - 03.2018
High School Diploma -
Addison Trail High School
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