Apo Aude Andrea Sika
Mankato,MN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Secretary
AGIR Service
- Duration: 06/2017 - 08/2020
- Preparing and collating reports summarizing the previous day's activities
- Implementing new administrative procedures and systems
- Answered multi-line phone system and enthusiastically greeted callers
- Scheduled appointments and conducted follow-up calls to clients
- Maintained daily report documents, memos and invoices
- Maintained office supplies inventory by checking stock and ordering new supplies
Student Worker
Sodexo
- Duration: 04/2019 - 05/2020, 10/2021 - Present
- Providing exceptional customer service by catering to the unique needs of clients
- Following all cleaning protocols to ensure a clean and safe environment for customers
- Priced and stocked products to maintain organized inventory and stock
- Completed research, compiled data, and assisted in timely reporting
- Collected, arranged, and input information into database system
- Gathered, organized and input information into digital database
- Frequently inspected production area to verify proper equipment operation
Banking Assistant
NSIA BANK
05.2017 - 02.2020
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
Education
Certificate - Business Analysis
Minnesota State University - Mankato
Mankato, MNBachelor of Science - Finance
Minnesota State University
Skills
- MS Word
- Excel
- PowerPoint
- Access
- GMPSO
- MS Office
- Good Telephone Etiquette
- Active Listening
- Decision-Making
- Data Entry
Interpersonal skills
- Exceptional communication and listening skills
- Team-working and collaboration
- Leadership
- Adaptability
- Problem-solving
- Time management
Languages
French
Native or Bilingual
English
Native or Bilingual
Volunteer Experience
- Participated in beach cleaning activities in Grand Bassam
- Volunteered at Echo Food Shelf
- Collaborated with Campus Kitchen
- Member of the Finance Club at MNSU
- Member of the International Community Service Association at MNSU
- Member of the Theater Club at IUGB
- Member of a Religious Club at IUGB
References
- Matthew A. Burns, Safety and Services Specialist, matthew.burns@mnsu.edu
- Nathan W. Vogel, Manager of University Dining, nathan.vogel@mnsu.edu
- Fofana Hamed, President of ICSA, mamyhamed.fofana@mnsu.edu
- Achi Sika, AGIR Service, achisika1959@gmail.com
Timeline
Banking Assistant
NSIA BANK
05.2017 - 02.2020
Secretary
AGIR Service
Student Worker
Sodexo
Certificate - Business Analysis
Minnesota State University - Mankato
Bachelor of Science - Finance
Minnesota State University
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