Lina Velazquez

Secretary

Tequila Sunrise Mexican Cafe

Astoria, NY

04.2008 - 05.2015

Ordered all restaurant supplies including ink cartridges, toner ,paper , glasses , beverages, napkins,table cloths, etc
Reviewed and edited daily bank deposits and deposita report.
Make schedules for employees.

Front Desk Receptionist

Geneva medical center

Geneva, FL

11.2006 - 02.2007

Greet patients upon arrival, sign them in and obtain insurance information
Call patients to remind them of upcoming appointments
Answer multi-line phones and direct the caller to the appropriate party
Register new patients and update necessary records
Distribute forms and paperwork to patients

Receptionist

Empire Imaging

Forest Hills, NY

06.2015 - 07.2018

Checking patients for exams and asking safety questions.
Scan paperwork with patient information, setting up patients charts and making copies.
Scheduling appointments and answering phones.
Sending out reports via fax or email to doctors.
Welcoming patients and directing them to their visit

Phlebotomy

Ravco Medical

Forest Hills , NY

12.2019 - 10.2020

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Followed physician orders to correctly administer therapeutic phlebotomy.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.

Phlebotomy Technician

9317 Medical Office

Jackson Heights , NY

07.2021 - Current

Logged patient information and recorded results into system using Software and Software.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
Organized daily work based on collection priority.
Tracked collected specimens by initialing, dating and noting times of collection.
Followed physician orders to correctly administer therapeutic phlebotomy.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Promoted an atmosphere of professionalism while working collaboratively with fellow healthcare providers when addressing any concerns or discrepancies regarding testing requirements.
Stocked phlebotomy cart or carrier with appropriate supplies.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Tracked collected specimens by initialing, dating, and noting times of collection.
Assisted in training and onboarding new phlebotomists.
Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
Participated in continuing education programs to stay up to date on new technologies and procedures.
Addressed questions and concerns to educate patients on collection process and procedures.
Verified proper storage and transportation of specimens to laboratories.
Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
Developed and implemented strategies to improve phlebotomy processes.
Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
Exhibited resourcefulness when faced with challenging situations, utilizing problem-solving skills as needed to maintain a high standard of care.
Reviewed and processed requisitions for laboratory tests.
Monitored supply levels and placed orders for laboratory supplies.
Increased patient throughput by efficiently prioritizing tasks and managing time effectively during high-volume periods.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
Participated in quality assurance and competency assessment initiatives.
Packaged and shipped specimens to central lab daily.
Mitigated risk of errors by closely following established guidelines for specimen transport, storage, and disposal procedures after each collection session.
Used personal protective equipment correctly to protect coworkers and patients.
Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
Performed laboratory tests to assist physicians in diagnosis.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Collected fluid or tissue samples by using appropriate collection procedures.
Collected blood samples in accordance with laboratory protocols and regulations.
Centrifuged blood samples as outlined in clinical protocols.
Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
Followed established safety protocols and standards to minimize risk of infection and injury.
Provided guidance and support to laboratory personnel.
Logged patient information and recorded results into system.
Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
Demonstrated adaptability in performing both routine blood collections as well as more specialized collections such as therapeutic phlebotomy or difficult-to-draw patients.
Verified patients' identification for proper sample collection.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
Conducted venipuncture and other CT procedures.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Enhanced laboratory efficiency through proper specimen handling and labeling procedures.

Overview

Work History

Secretary

Front Desk Receptionist

Receptionist

Phlebotomy

Phlebotomy Technician

Education

High School

Phlebotomy And EKG Technician -

Medical billing and coding program - undefined

Skills

Timeline

Phlebotomy Technician

Phlebotomy

Receptionist

Secretary

Front Desk Receptionist

High School

Phlebotomy And EKG Technician -

Medical billing and coding program - undefined

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